Family Store Team Leader

2 months ago

Hawke's Bay, New Zealand The Salvation Army Full time

Management - Store (Retail & Consumer Products)Full timeAbout the Family Stores:Our nationwide network of over 130 Family Stores sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren't your typical retail store, no two days are the same in terms of our customers, volume of donations received, or what you may find while processing and pricing goods to sell.About the roleThe Team Leader role is critical to our store's success with the primary responsibility of ensuring all team members are motivated, trained and working to the required expectations for the individual operational functions daily, as per national Family Store operational requirements.In addition to leading a successful store team, this role also works closely with the Area Manager as part of a Senior Operational team to support successful implementation of strategic directives.Our team leaders are dynamic and savvy, leading by example, with proven abilities to motivate and coach people, increase sales, implement best practice processes and ensure good quality stock is processed, priced appropriately and well displayed.Key responsibilities:Lead staff and volunteers effectively, developing a collaborative, positive team culture that provides our customers and donors alike with a great experienceModel and perform tasks within all of the store's operational functions, providing training opportunities and support to the teamEnsure expected donation processing, pricing and merchandising operations are running in accordance with national standards of practiceEnsure the store is well presented, providing a comfortable, safe and enjoyable environment for staff, customers and donorsConduct regular team meetings that provide a clear understanding of the stores purpose, desired targets and performance, and provide opportunities for feedback and flag issuesCompliance with policies and standard operating procedures, including health and safety HR, and audit requirementsCompletion of day-to-day business, financial and administrative tasks effectively and accuratelyPerson specification:A commitment to quality and outstanding customer and donor experienceA collaborative, positive and hands on leadership style with the ability to get alongside and support staffAbility to motivate and direct a team to achieve goals with clear communication, energy and enthusiasmGood understanding of sales budgets and performance tracking, with a drive to achieve and exceed set targetsPhysically fit and capable of regular lifting - this is a daily part of the roleBe confident in using various retail and communications technologyAn ethical approach to working in a respectful, honest and transparent way to build trust across the Family Stores, upholding the values of The Salvation ArmyBe comfortable working within set procedures but able to apply sound judgement when initiative is requiredHave the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/Police checkOur offer to you:A position within a long-standing, respected nationwide organisationOpportunities for growth and developmentA varied and fast paced roleEnthusiastic team of likeminded peopleThe chance to make a difference in your communityA friendly, fun team to work withFree confidential counselling services to support your wellbeingSubsidised flu vaccinationsCandidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.Hours of work: This role is a permanent, full-time role at 40 hours per week. Please note, Family Stores operate on some public holidays.The starting salary for this role will fall between $58,500 and $64,000 per annum.The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity.The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.
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