Hotel Receptionist

4 days ago

Queenstown, New Zealand Skyline Enterprises Full time

Full TimeApplication Closes 08 Jan 2025Otago - QueenstownReceptionist and Information ClerkAbout The RoleWe are seeking a dynamic and versatile Hotel Receptionist to join our team.
This is not just a desk job; it's an all-around position where no two days are the same.
The ideal candidate will be proactive, able to work independently and willing to assist in various areas of hotel operations, including small maintenance tasks and housekeeping when necessary.Key Responsibilities IncludeDelivering a great first impression to guests including check-in/check-out, handling reservations and providing information about hotel services and local attractions.Managing administrative tasks; phone calls, emails, guest inquiries, maintaining records and processing payments.Addressing and resolving guest complaints and issues promptly and efficiently.Working closely with all hotel departments to ensure a seamless guest experience.Monitoring and reporting any safety or security concerns to the appropriate personnel.Assisting housekeeping staff with room turnovers, cleaning common areas, and ensuring overall cleanliness and orderliness of the hotel.Performing minor maintenance tasks to ensure guest comfort, such as changing light bulbs and troubleshooting basic issues.Organising and liaising with contractors for major maintenance issues, ensuring timely and effective resolution.The Ideal Candidate Will Bring/havePrevious experience in a hotel or customer service role is preferred.Strong communication and interpersonal skills.A positive attitude and a proactive approach to problem-solving.The ability to multitask and handle various responsibilities with minimal supervision.Basic maintenance skills and a willingness to learn.Flexibility to work different shifts, including weekends and holidays.This Role OffersA fun, diverse working environment.Unique benefits across the Skyline group including free gondola and luge rides for family and friends.A place in a dynamic, values-driven and growing international organisation.Join our teamWe're always aiming to share real fun with the world and make people smile.
Our team thrives on meaningful connections with our customers, our community, and with each other.
If you have a flair and passion for hospitality and customer service, apply now and let's get up to some funPlease only apply if you have the right to legally work in New Zealand.
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