Training Specialist

1 week ago

Manawatu, New Zealand Merck Gruppe - Msd Sharp & Dohme Full time

Job Description
Training Specialist – Automated Farming Technology Permanent Full-time Opportunity based in New Zealand, covering the Canterbury regionIn-field, customer-facing role for SenseHub Monitoring solutions (previously known as Allflex monitoring)Join an experienced supportive team in a growing expansive marketIn this role, you will focus on all aspects of the customer experience once they have purchased a Monitoring solution. Customer care is a guiding principle of all that we do and is integral to our success. This care and support is for the lifetime of the product.
Our monitoring and automation business is a world leader in the design, development, manufacture, and delivery of solutions for animal identification, monitoring, and traceability. Our data-driven solutions are used by farmers, companies, and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers' hands, our solutions empower them to act in a timely manner to safeguard their animals' health and wellbeing while achieving optimal production outcomes for a healthy food supply.
What You Will Do Ensuring that all end users have the required training and support to get the most benefit from our Monitoring, Automation, and Milking Intelligence solution.Carrying out the delivery of training and support making best use of the resources within our Animal Health team and our business partners.Travelling extensively across your territory area, working directly with our customers and key stakeholders.Driving awareness of our Animal Health Monitoring, Automation, and Milking Intelligence technologies.Fault finding of hardware and software systems.Liaising, reporting, and testing in conjunction with colleagues and our dealer network.Supporting the technical team in implementing hardware, firmware, and software updates.Supporting sales team as required.Answering queries and supporting customers on the company user group Facebook page.Liaising with other companies to interface to drafting systems or software systems.Ensuring all end users, staff, and business partners are aware of software improvements, new releases, and new features.Attending shows, conferences, field days, training sessions, and various sales promotion activities.Assisting the sales team with promotional activities when appropriate such as sales presentations to individual or groups of farmers and supporting dealers at field days and trade shows.What You Must Have A strong understanding and passion for New Zealand agricultural industriesStrong relationship management skills and a customer-first approachAn ability to engage at various technical and operational levelsAble to assess the training needs and deliver tailored programs to suit customers' needsAble to monitor and evaluate training programs effectiveness, success, and ROIExcellent communication skills – written and verbalExcellent analytical skillsAbility to plan, multitask, and manage time efficientlyStrong computer skillsExcellent record keeping skillsFull, current NZ driver's licenseWhat You Can Expect Work autonomously whilst being supported, encouraged, and being part of a trusted, leading Global Animal Health organisationExposure to upskill and develop in your roleOn-call roster, including weekendsWorking ratio: 3.5 days in field, customer-facing, 1.5 working from homeJoining a collaborative team of likeminded individualsWider National and regional travel will be required at timesWe are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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