Retentions Agent

Supporting a UK-wide network of over 5,000 local, expert technology providers, Giacom makes it really simple for technology resellers and MSPs to access everything they need to create brilliant technology solutions for UK businesses.
Our mobile retentions team currently have an opening for an agent to be a commercial point of contact for a base of Partners, predominantly engaged with assisting those Partners to re-sign accounts on their base. The Retentions Agent will also undertake other Sales Admin Tasks in support of Field Based Partner Managers.
What you'll be doing: Maintain regular telephone-based contact with a base of Partners, both inbound and outbound.Build and close a pipeline of re-sign opportunities to support the achievement of targets.Deliver against set sales targets, key business objectives, and individual KPI's.Maintain up-to-date records on our CRM system.Identify new sales opportunities to retain revenue within your base of partners.Train and up-skill partners to deliver maximum sales potential.Keep up to date with the marketplace/industry in which Giacom operates.Ensure partners are fully engaged with the use of Giacom portals.Undertake a range of sales-related admin tasks in support of the Field Based Partner Managers.Skills & experience: Excellent telephone manner.Experience of working in mobile, especially within Channel.Ability to communicate well with Partners at multiple levels with good verbal, written, and presentation skills.Ability to galvanize internal resources to assist in the achievement of sales targets.Tenacious, enthusiastic, and passionate.Self-sufficient/self-motivated.High work rate.Good attention to detail, especially whilst multi-tasking.What's in it for you? Investment in your future career with a variety of learning and development opportunities.No dress code - embrace the freedom to bring your whole self to work.25 days annual leave, plus bank holidays. You'll even get your birthday off, tooA pension plan for your future.Complimentary refreshments in all our offices.For a comprehensive list of all our benefits, click here. Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.

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