Housekeeper

7 days ago

Wellington, New Zealand Accor Hotels Full time

Company DescriptionJoin us at Accor, where life pulses with passionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.
While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are.
You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the worldYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,Join us and become a Heartist.Job DescriptionJob profileAs a Housekeeping Team Member, your role is highly responsible for keeping rooms and other areas clean, neat and organised in the hotel.You will provide good customer service with exceptional housekeeping skills in a bid to keep guests happy and ensure repeat business opportunities.
You have to be thorough; the time between two different guests occupying a room is tight, and it is up to the Housekeeping Team Member to make sure rooms are ready on time.You will have the ability to manage several tasks at the same time.
Additional requirements to work as a Housekeeping Team Member include knowledge of mixing and using cleaning products safely and appropriately, and ensuring that laundry services are properly coordinated.Job responsibilitiesPerform cleaning duties such as sweeping and mopping floors in guest rooms, offices, hallways and reception areasDust and polish furniture in rooms and reception and ensure that all fixtures such as lights are cleaned properlyVacuum carpets and rugs in rooms and other hotel areas and occasionally shampoo them according to provided instructionsWash and sanitise bathrooms and replenish supplies such as soap, shampoo, toilet paper and towelsMix cleaning agents in appropriate portions and ensure that they are safely used and stored according to safety policies and procedures of the hotelEmpty waste and sharps bins in accordance with waste material procedures so they are properly and safely disposed ofCheck stock levels of cleaning and sanitising supplies and equipment and create and maintain effective liaison with suppliers for prompt delivery of bothCreate and maintain detailed inventory of cleaning supplies according to specified rules and regulationsAscertain that laundry services are properly coordinated for all guests to minimise complaints and dissatisfactionReport complaints to the Head HousekeeperEnsure rooms are cleaned within an agreed timescale and to be responsible for any key issued and the security of guests' bedrooms in the assigned sectionLook for and hand over to the Housekeeping Manager any articles of lost property in guests' bedrooms and areas of workBe fully aware of the procedures to be taken in the case of emergencies such as guest's illness.Comply with safe working practices as laid down under the Health and Safety ActWear any appropriate protective clothing provided by or recommended by the company.Ensure any accidents to staff, guests or visitors are reported in accordance with the correct proceduresAttend company training if required to.Take responsibility for the health, safety and welfare of yourself, other staff, guests and visitors who may be impacted by your work activities.From time to time you may be required to work in other departments depending on business needs.
The company will ensure you are fully trained before being asked to do so.QualificationsPersonal QualitiesBe flexible to cover the business needsMust have enthusiasmMust be punctual and reliableMust be adaptableSkills / QualitiesStrong sense of ethicsAutonomous and sense of responsibilityAbility to work independentlyBe self-motivatedPositive attitudeGood interpersonal skillsStrong communication skills, both written and verbalAttention to detailEffective organisational skillsGood listening skills and ability to anticipateFluent in EnglishCopes well under pressureGood understanding of H&S regulationsAbility to build rapport quickly with senior managementAbility to work as part of a teamBe trustworthyMust have integrityBe proactivePrioritising skillsCustomer service focusedSpecial NoticeDuring the course of duty, you will have access to certain information which demands the utmost confidentiality and discretion must be exercised at all times.Due to the nature of the industry, flexibility in working hours is essential.Additional InformationOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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