Tauira Journey Coordinator

3 weeks ago

Auckland, New Zealand Te Wananga O Aotearoa Full time

Mo matau | About us As a proudly indigenous tertiary educator, 'tauira success' is our mission and 'whanau transformation through education' is our vision, guiding our commitment to delivering quality education programmes underpinned by Maori culture and values. Our kaimahi (employees) enjoy a whanau-friendly workplace and a great range of benefits to support their wellbeing and that of their whanau: Free health and life insurance for permanent kaimahi. For permanent kaimahi, four extra leave days each year to celebrate Matariki and Christmas, plus special leave available for those involved in cultural or sporting events. Flexible work hours for non-rostered positions and work-from-home options for positions that can be performed remotely. Free car parking at our main campuses. Mo tenei mahi | About this job We are currently seeking two newly created, permanent part-time (20 hours per week) Tauira Journey Coordinators (TJC), based in Te Awamutu. This role will have rostered work hours between 8:30am and 9.00pm, Mondays to Sundays. As the Tauira Journey Coordinator for Te Ata Hapara (TAH), you will play a vital role in supporting tauira throughout their educational journey, helping them to overcome challenges and achieve their learning goals. You'll provide personalized, needs-based outreach, ensuring that tauira feel supported every step of the way. From following up with early withdrawals and no-shows to responding promptly to inquiries, your role is centred around exceptional customer service and building positive relationships. You'll collaborate with internal and external stakeholders to enhance student success, while upholding the values and integrity of Te Wananga o Aotearoa. Mou | About you The ideal candidate will be passionate about supporting our tauira and will possess a strong communication style, empathy, and a commitment to foster tauira success. You will also bring with you: NCEA Level 3 NZ Certificate in Contact Centre (Level 3) or New Zealand Certificate in Business (Administration and Technology) (Level 4) is advantageous Full New Zealand Driver's License 3+ years proven experience in listening and communication skills 3+ years proven ability to apply initiative and common sense in a variety of situations 3+ years proven experience in dealing with a variety of callers, including distressed tauira As a kaupapa Maori organisation, your willingness to participate in cultural activities and develop an understanding of Ahuatanga Maori (values, culture and tikanga) will be key. Tonoa i tenei ra | Apply today If we've outlined a role that matches your capabilities and aspirations, and a workplace that appeals, apply today as applications will close as soon as we have a suitable shortlist. A position description is available on our career's website. For any other queries, please email ****** #J-18808-Ljbffr

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