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Service Delivery Specialist
3 weeks ago
Ensure technology services are delivered efficiently and effectivelyHybrid work environment and extensive list of benefitsJoin a growth industry with a solid pipeline of digital initiativesAbout the RoleAs our business growth story continues, we are seeking a Service Delivery Specialist to drive exceptional technology experiences through hands-on resolution of complex service issues, proactive identification, and removal of delivery bottlenecks.
The position will ensure technology services are delivered efficiently and effectively by actively coordinating across teams, directly resolving escalated issues, and implementing practical service improvements.Based in our Newmarket Support Office and reporting to the Head of IT Operations, we support a hybrid working model where you will have the flexibility to balance your work environment.Key Accountabilities will include:Lead day-to-day management of service desk partner relationship including performance monitoring, issue resolution, and continuous improvement planningActively investigate and drive resolution of complex or stuck tickets, including direct coordination with vendors and technical teamsTake ownership of critical service issuesProactively identify and resolve service bottlenecksIdentify and drive cross-provider service improvement opportunitiesPartner with service desk provider to identify and prioritize automation opportunities within ServiceNow.About YouYou will bring approximately 5+ years in IT service management, with strong vendor and proven process improvement experience and ITIL certification.
You will be a proactive team player with a collaborative mindset, always willing to step in and support where needed, taking the initiative and contributing to the team's overall success.About UsEstablished in 1984, Metlifecare is a leading owner and operator of retirement villages, providing rewarding lifestyles and care to more than 6,500 New Zealanders.
We pride ourselves on providing retirement communities in which people are empowered to be the very best version of themselves.
Metlifecare currently operates over 36 villages located around New Zealand and employs over 2000 staff.Staff Benefits Include:3 paid wellness days per annum1 paid day of leave to celebrate your birthday each yearHealth Insurance - automatic cover free to all permanent staff26 weeks of parental leave on full pay and 5 days paid leave for partnersKiwiSaver payments continued for those opted in over the age of 65 yearsEmployee assistance program (EAP)Refer a friend incentive of up to $1500Access to thousands of online training modules and courses from some of the world's leading learning specialistsEducation, Development and Training SupportHow to ApplyPlease apply by clicking on the APPLY NOW button or by visiting our careers page sure if this role is for you but interested in what else Metlifecare has to offer?
Then please visit our careers page to see our other current vacancies.Follow us on our socials @metlifecarecareersPlease note that identification and work eligibility documentation is required with your application.
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