Vitality Service Consultant

1 month ago

Auckland, New Zealand Cgr Services Full time

BELIEVE IN BETTER
Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
The opportunity :
This is an opportunity for a seasoned Customer Service Consultant to provide a market-leading experience for all enquiries related to our health & wellbeing platform, AIA Vitality.
Come join our fun and dedicated team that strives to go above and beyond to help our customers
Key responsibilities include :

Taking inbound / make outbound telephone calls including taking ownership in all actions required to resolve AIA Vitality Member & Partner queries, such as post-call casework and liaising with other areas of AIA.
Processing of incoming AIA Vitality requests for service in a timely and efficient manner, taking ownership in all actions required to resolve member & partner queries including liaising and driving results with other teams until full request criteria is satisfied.
Contributing to the achievement of all operational targets, including reducing turnaround times for all requests, providing an excellent customer experience (measured through our CX' / Voice of Customer surveys), meeting our quality standards and supporting customer retention.
Making good commercial business decisions and adhere to internal processes and business guidelines.
Identifying processes that can be streamlined to increase team productivity without compromising on quality.
Developing and maintaining close relationships with all partners, with a focus to ensuring a high quality of service is delivered.

Ideally, you'll bring :

Excellent communications skills, both written & verbal.
Superior relationship management experience.
Strong computer literacy, with the ability to navigate a variety of IT systems.
Previous customer service experience.
Insurance experience (preferred).

Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering :

Opportunities to grow within the business through internal mobility.
Competitive employee benefits that include insurances, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge.
Membership to AIA Vitality, our wellbeing programme, giving you access to great discounts & rewards with Apple, Les Mills, MoleMap, Forme Spa, Groov, AirPoints, Countdown & more
A supportive and inclusive workplace.
Flexible working arrangements.

If you believe in better, apply now
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
We are a 2024 Circle Back Initiative Employer we commit to respond to every applicant.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the Apply ' button. No emailed applications accepted. For general enquiries only, contact :
#J-18808-Ljbffr

  • Vitality Service Consultant

    1 month ago

    Auckland, New Zealand Cgr Services Full time

    BELIEVE IN BETTER Do you believe in finding a career where you can truly make a difference and shape a better future?At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of...

  • Vitality Product Manager

    3 months ago

    Auckland City, New Zealand AIA Full time

    BELIEVE IN BETTER Do you believe in finding a career where you can truly make a difference and shape a better future? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our...

  • Aia Vitality Coach

    2 months ago

    Auckland City, New Zealand AIA Full time

    At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance is for Life, Health and Wellbeing. The...

  • Service Delivery Lead And Clinical Support

    1 month ago

    Auckland, New Zealand Vitality Works Full time

    6/57 Fort Street, Auckland CBD, Auckland, New ZealandAre you passionate about health & wellness?Do you thrive on providing an exceptional client experience?Want to be part of a high-functioning, fun-loving team?About Us:Vitality Works is a leading provider of corporate wellness programs and health solutions, committed to fostering healthier workplaces across...

  • Customer Service Consultant

    2 months ago

    Auckland City, New Zealand AIA Full time

    BELIEVE IN BETTER Do you believe in finding a career where you can truly make a difference and shape a better future? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our...

  • Customer Service Consultant

    3 months ago

    Auckland City, New Zealand AIA Full time

    BELIEVE IN BETTER Do you believe in finding a career where you can truly make a difference and shape a better future? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our...

  • Customer Service Consultant

    4 months ago

    Auckland City, New Zealand AIA Full time

    BELIEVE IN BETTER Do you believe in finding a career where you can truly make a difference and shape a better future? At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our...

  • Services Consultant

    6 months ago

    Auckland City, New Zealand MYOB Full time

    Our Services Consultants guide customers throughout their MYOB Advanced implementation journey to ensure that the solution meets the customers requirements. They combine their knowledge of MYOB Advanced platform capabilities, their understanding of payroll and workforce management more generally, and their industry experience to provide excellent advice and...

  • Care Consultant

    6 months ago

    Auckland CBD, New Zealand Geneva Healthcare Full time

    **Care Consultant**: Auckland CBD, NZ Permanent **Join Our Team as a Private Care Consultant at Private Care NZ!** Are you passionate about making a difference in people's lives? Do you excel at providing exceptional customer service and creating personalised solutions? Private Care NZ is seeking a dedicated Private Care Consultant to be a vital part of...

  • Care Consultant

    6 months ago

    Auckland CBD, New Zealand Geneva Healthcare Full time

    **Care Consultant**: Auckland CBD, NZ Permanent **Join Our Team as a Private Care Consultant at Private Care NZ!** Are you passionate about making a difference in people's lives? Do you excel at providing exceptional customer service and creating personalised solutions? Private Care NZ is seeking a dedicated Private Care Consultant to be a vital part of...

  • Services Consultant

    6 months ago

    Auckland City, New Zealand Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Services Consultant

    6 months ago

    Auckland City, New Zealand Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Services Consultant

    6 months ago

    Auckland City, New Zealand MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Payroll Consultant

    8 months ago

    Auckland City, New Zealand Madison Recruitment Full time

    **We are looking for a Payroll Consultant to join our team for a permanent position, based in Auckland’s CBD.** If you are a detail orientated payroll professional with a passion for numbers and positive attitude, this is the perfect opportunity for you! As a Payroll Consultant, you will play a vital role in ensuring accurate and timely processing of...

  • Fitness Consultant

    1 month ago

    Auckland City, New Zealand Auckland Council Full time

    **Fitness Consultant | West Wave** **He angitūtanga: The opportunity** With our Leisure Centres more popular and busier than ever, our fitness teams play a vital part in ensuring that visitors are kept motivated, interested, and eager to return again. As a Fitness Consultant, you will be helping people achieve their health and well-being goals and...

  • Storage Consultant

    6 months ago

    Auckland City, New Zealand Storage King Full time

    Part time | No late nights, Sundays or Public Holidays - Competitive hourly rate | No industry experience needed - Full training | Free uniform and parking **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network, including over 200 stores across New Zealand...

  • Storage Consultant

    6 months ago

    Auckland City, New Zealand Storage King Full time

    Full time | No late nights, Sundays or Public Holidays - Competitive hourly rate | No industry experience needed - Full training | Free uniform and parking **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network, including over 200 stores across New Zealand...

  • Storage Consultant

    6 months ago

    Auckland City, New Zealand Storage King Full time

    Full-time | No late nights, Sundays or Public Holidays - Competitive hourly rate | No industry experience needed - Full training | Free uniform and parking **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network, including over 200 stores across New Zealand...

  • Storage Consultant

    3 weeks ago

    Auckland City, New Zealand Storage King Full time

    Full time | No late nights, Sundays or Public Holidays - Competitive hourly rate | No industry experience needed - Full training | Free uniform and parking **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network, including over 200 stores across New Zealand...

  • Storage Consultant

    6 months ago

    Auckland City, New Zealand Storage King Full time

    Part time | No late nights, Sundays or Public Holidays - Competitive hourly rate | No industry experience needed - Full training | Free uniform and parking **About us**: Storage King is a fast-growing business offering stable and rewarding employment. We have a fun and friendly culture across our store network, including over 200 stores across New Zealand...