Training Lead

3 weeks ago

Wellington, New Zealand New Zealand Government Full time

Job OverviewNewly created role to lead the NTS training.Permanent full-time role based in Wellington.The National Ticketing Solution (NTS) is a single ticketing solution for public transport (bus, rail, and ferry) across New Zealand through collaboration between Public Transport Authorities (PTAs) and Waka Kotahi. The solution will be a next-generation, single, national, public transport ticketing and payment solution that will transform the customer experience and create a flexible, modern, fit-for-purpose system.Transport Ticketing and Payments (TTP) is a shared services function established within NZTA to deliver the National Ticketing Solution on behalf of the NTS Participants (PTAs and TOs). It will be managed by NZTA, with oversight from a central governance board representing all NTS public transport partners.ResponsibilitiesDay-to-day management of the National Ticketing Solution (NTS) operations, including support for Public Transport Agencies (PTAs).Management of supplier contracts and relationships (Cubic, Mastercard, Activata, ASB, and OneNZ).Support for ticketing and payment queries for customers using the NTS.Assurance for the overall integrity of the NTS and the provisions of the Partnership Agreement (P2) between the NTS partners.The OpportunityThe purpose of this role is to lead and manage the design and delivery of the TTP Training portfolio to ensure the right capabilities are in place across all NTS Participants to support the National Ticketing Solution (NTS) and that PCI compliance requirements are met.The role also has change management responsibilities including the ongoing development and delivery of innovative learning solutions in line with NTS future releases, and in partnership with TTP external providers and the Public Transport Authorities - supporting the behavioural change required of training participants through different avenues including training.This role closely partners with the Learning and Organisational Development leaders across the PTAs and NZTA to ensure a cohesive, national approach to all TTP learning which focuses on achieving key outcomes for all NTS Participants.About YouAs well as your leadership attributes, you will need to bring your 'know how':Specialist knowledge in organisational learning and development.Solid understanding of adult learning principles, concepts and techniques and experience putting these into practice to support the achievement of organisational outcomes.Knowledge of all channels and methods of learning delivery.Up-to-date knowledge of developments in learning and development and Organisational Development.Proven experience in developing and leading strategic initiatives.Demonstrated experience in people change management, using change management methodologies and successfully implementing change.Demonstrated consulting and relationship management experience at operational leadership levels.Experience working in partnership with senior management and leadership within a customer-facing business, demonstrating leadership and credibility.Additional InformationYou will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.About UsAt NZ Transport Agency Waka Kotahi, it all starts with our people. The organisation's performance and success depend on the people who choose to make this a great place to work and make a difference for Aotearoa. NZ Transport Agency Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years' time.The Customer and Services Group helps deliver a positive land transport experience by making interactions with NZ Transport Agency Waka Kotahi products and services simple, easy to use and effective for users.ApplicationsApplications close: Tuesday 22nd October.For further information, email: ****** be considered for this position you must have a legal right to live and work in New Zealand.NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
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