Recoveries Officer

2 weeks ago

Auckland, Auckland, New Zealand Assurant Full time

Why work with Assurant?When you join Assurant, you will be part of a community that cares.
A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.So, connect with us.
Bring us your best work and your brightest ideas, and we'll bring you a place where you can thrive.Some of the benefits we offer to our team members are:Development programs and study grants and support for higher educationCultural day off to celebrate what's important to youInternational and Local mentoring programsDiversity panels and employee resource groupsHybrid work model - 3 days onsite, 2 days remote in new modern offices2 Mental Health recharge days per yearAnnual health & wellbeing allowance to contribute to your overall wellbeingVolunteering opportunities to give back to a cause that is important to youWhat's the role about?Reporting to the Motor Claims Manager, this role is responsible for working with At Fault 3rd parties to agree liability, negotiate settlement in full or through repayment plans.
We are seeking an individual who is self-motivated and experienced in New Zealand Case Law, specifically in dealing with Motor Vehicle claims.You will be based in our stunning new central Auckland offices, where you will join a team that is passionate about providing the best experience.
This role has flexibility to work from home up to two days per week.Some of the key responsibilities:Working with At Fault 3rd parties to agree liability, negotiate settlement in full or through repayment plans.Liaising between 3rd Party Insurers, Brokers, and LawyersPreparing cases and representing the company at Disputes Tribunal HearingsNegotiating and confirming repayment of debt in a professional and service-oriented mannerReceiving and investigating customer complaints, and escalating as requiredAbout you:Minimum two years experience in insurance and recoveriesExtensive experience in applying New Zealand Case Law in support of liability and/or quantum disputesUnderstanding of Motor vehicle claims processesStrong knowledge of Motor vehicle damage and repairKnowledge of Road User Code and Land Transport (Road User) Rule 2004Knowledge of New Zealand legal system and processes, including experience attending Disputes Tribunal casesAbility to plan and prioritise tasks to meet timeframesProven customer service skillsConfident negotiatorTo apply:Please submit your resume accompanied by a cover letter detailing your suitability for the role.
Don't miss your opportunity to be part of this successful team, apply now
We will be reviewing applications as we receive them and encourage you to apply early.
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