Reservations Consultant

1 month ago

Auckland, New Zealand Smartmotorhomes Full time

Have you dreamed of a job that combines your love of the outdoors and exploring NZ with your passion for working with people? Keen to join the tourism industry? Want to work in a fun environment with a team that genuinely enjoys working together? It's time to make your dream a reality.Who is Wilderness?Wilderness is an NZ owned family company that has been a leader in tourism for the past 20 years. We not only rent motorhomes to locals and international visitors but we also sell motorhomes to discerning Kiwis. For the past ten years, we have been the exclusive New Zealand distributor of some of Germany's top motorhome brands.We enable our customers to create remarkable memories by getting out and exploring their country in a premium European motorhome. But it's not just about the motorhome. Our team is committed to delivering outstanding customer experience and going beyond expectations.Caring deeply about our people comes naturally to us. That's why we are committed to fostering a diverse and inclusive workplace where all team members are valued, respected, and given equal opportunities. We encourage applicants from all backgrounds to apply. Learn more by reading our Diversity, Equity, and Inclusion (DEI) policy on our website.What will you do?As a Reservations Consultant, you will be responsible for turning a holiday dream into an unforgettable reality. You will provide personalised sales service that leaves a lasting impression and use your skills to discern the best sales opportunities ensuring smooth operations and happy guests.What we need from youA passion for NZ travel and lots of experience exploring our countryA strong track record of building relationships with people from all walks of lifeStrong communication skills, especially listening and understanding people's needs and wantsA commitment to provide exceptional service, whatever it takesAn openness to continually learn and improveConfidence with and willingness to learn the technical side of how motorhomes work and master digital toolsAvailability to work weekends (8.30 am - 5 pm) as requiredBased in either Auckland or ChristchurchCurrent full driver's license, ability to drive a motorhome, and eagerness to take a motorhome holiday7 reasons why you would want to be part of our teamWe have a strong sense of purpose - everything we do relates back to our mission and valuesEveryone has a passion for what they do and you can feel itYou get to learn and grow in a fun and supportive environmentYou get to work with people from different backgrounds and all walks of lifeYou will work with the customer service gurus in the tourism industry and have access to high performance coachingWe are performance-driven and reward you for your achievementsWe actively encourage you to travel and explore using our motorhomesIf the above is you, please applyApply via SEEK and attach a cover letter + resume.Your application will include the following questions:How many years' experience do you have as a Reservations Consultant?Which of the following statements best describes your right to work in New Zealand?Do you have experience in a sales role?Do you have customer service experience?Do you have a current New Zealand driver's licence?How would you rate your English language skills?Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)
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