It Technician

Select how often (in days) to receive an alert:Location: UK - Mobile England, UK - Cust. Site ENG | Job-ID: 211613 | Contract type: | Business Unit: System Engineering & TechniciansHours: 37.5 (7.5 per day between 7am and 7pm)Role Type: PermanentLife on the teamThe Technical Resource Group (TRG) specialises in delivering intermediate to advanced desktop installation, configuration, support, and troubleshooting services. Additionally, we provide basic Wintel server installation, configuration, administration, and break-fix solutions.In this role, you'll deliver hands-on technical IT support to one of our key customers, who operate across multiple UK sites. If you have a passion for IT, along with some knowledge of desktop/laptop technologies and Windows operating systems, this could be the perfect opportunity for youWe're committed to investing in your development through training and industry-recognised accreditations, helping you take your skills to the next level. Plus, at Computacenter, you'll discover a wealth of opportunities to grow your career even further.What you'll doThe role will be based onsite at one of our clients' offices in Oxford, Colchester, High Wycombe, Norwich, CambridgeConfiguration, support and troubleshooting services in the Wintel environmentProviding basic desktop support, offering simple fixes and fixing known errorsProvide effective and efficient customer service to the customerCommunicate with the customer keeping them informed of progress to avoid escalationsBecoming hardware and software skilled and accredited through the appropriate vendor training programmes.What you'll needAn understanding of desktop/laptop technologies and Windows operating systemsDesire to further your career in desktop support in a corporate settingTo be eligible for SC clearanceCustomer focused, happy to provide great service to users in a professional environmentAdaptable and welcoming of change and communicating change to customersGreat customer-facing skills with the ability to build rapport with customers at all levelsAbility to develop technical skills.About usWith over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
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