Fraud Investigator

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Location: New Plymouth, Auckland, and Wellington
Type: Permanent, Full-time
Come join a tight-knit team who are dedicated to fighting financial crimeAbout the Role Fraud Investigators are members of the Financial Crime Intelligence Team and are responsible for identifying and investigating cases of potential external and card fraud and financial crime. The emphasis of the role is on investigation, workflow management, customer service, and ensuring that processes are constantly improved in line with the Bank's business objective to Simplify, Optimise, and Automate.
Who Are You? An experienced fraud or risk professional, you will have a demonstrated history of high levels of attention to detail, critical thinking and analytical skills, and excellent customer service and stakeholder engagement skills. You'll be confident in working autonomously and as part of a team and be able to manage multiple competing deadlines in a fast-paced and complex environment.
In this role, you can expect to: Manage and facilitate the delivery of a best practice bank-wide fraud risk monitoring and management framework.Triage fraud alerts in real-time and prioritise accordingly.Conduct end-to-end external fraud and card fraud investigations to resolution and within TSB's SLAs.Contribute toward the continuous uplift of fraud modelling and rules scenarios.Work with internal teams and external agencies to collaborate on spreading fraud awareness and prevention.Contact victims and perpetrators of fraud.We are looking for candidates who have: Minimum of 2 years' experience in New Zealand banking/financial sector ideally in a financial crime or risk setting.The ability to digest large amounts of information and pull out the relevant and important elements to support the case you're investigating.An understanding of financial crime typologies; specifically, digital payment fraud, card fraud, and AML/CFT.Excellent written and verbal communication skills and time management skills.Computer savvy, confident in all Microsoft products and Bank systems and using open-source intelligence tools.Ability to confidently work under pressure in a fast-paced environment.Who Are We? At TSB, we're small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.
We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.
By working with us, you'll be a part of a profit-for-purpose organisation. We're 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi's transformational impact in our community.
We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That's why we're committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.
If you are ready to get stuck in as part of a collaborative team where you're supported to be your best self… Apply Now

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