Senior Systems Engineer

3 days ago


Queenstown, New Zealand Synapxe Full time

Company description:Synapxe is the national HealthTech agency inspiring tomorrow's health.
The nexus of HealthTech, we connect people and systems to power a healthier Singapore.Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere.
Reimagine the future of health together with us at www.synapxe.sgJob description:Role & ResponsibilitiesImplement IT Support Service PlansLead the implementation of support services across the organisationDefine best practices and Service Level Agreements for the support functionEstablish performance and reporting measures to provide an effective and efficient level of serviceManage IT support ActivitiesIdentify actions to maintain or improve levels of serviceAdvise the business on IT support metrics and capabilitiesOversee System MaintenancePrioritise activities to ensure continuity of service and prompt issue resolutionOversee the compiling of data for reporting purposesReview trends and patternsPlan installation of hardware equipment, software and maintenance agreementsRecommend acquisition of new technology and softwareProvide Incident Resolution GuidanceAnalyse enquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improvedRespond to more complex, escalated enquiries from team membersEvaluate results of investigation reviewsDevelop problem solving guidelines, checklists, or other materials to assist staff to respond to user problems that are recurring or routineOversee disaster recovery planning and testingManage TeamsOversee team management including budgets, forecasting, work allocations and staffingDevelop staff through ongoing coaching, mentoring and career discussionsDefine common goals, direction and accountability among staffDrive effective performance management practices within department in accordance with company policies and proceduresRequirementsHave prior technical knowledge on End User Computing technologies, not limited to Desktop Endpoint Management, Win10 / 11 Security Patch Management, Asset Management, GPO policy management, Active Directory Administration, Win 7 / 10 / 11 migration (plus point), M365 administration (plus point), SCCM & Bitlocker (MBAM) administration (plus point), Software deployment management (plus point)Have vendor management experience or have experience managing subcontractorsRequired to be on standby with on-call availability with varied shifts including nights, weekends and holidaysApply NowNOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT
#LI-SYNX13#1551Profile description:Position Overview*this is a 2 year direct contract roleThe Snr EUC Engineer manages the IT support function.
He/She provides management to a group of IT professional and support staff and focuses on setting goals and priorities.
He/She plans and directs the information processing activities of the organisation and coordinates the effective design, implementation and operation of management information systems and applications.
He/She oversees the maintenance and upgrading of support systems and conducts on-site training to promote efficient operations.He/SHE possesses strong leadership and communication abilities, and is able to set realistic goals and implement appropriate plans to guide the team toward achieving those goals.
He/She is able to address multi-faceted issues effectively and in a collaborative manner including across departments.
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