Customer Service Consultant

1 month ago

Auckland, New Zealand Travvia Full time

We've got cars, campervans and motorhomes across New Zealand and Australia and we are on the lookout for an awesome Customer Service Consultantto join our team in JUCY Headquarters and assist our customers as they travel around NZ & AU.
You'll be someone who loves to help people. You'll need a sense of adventure, patience and fantastic problem-solving skills, and if you have some basic car knowledge and an extra friendly and confident personality, read on

The customer service consultants' primary focus is on delivering a professional customer service experience.Helping to assistJUCY customers each day you'll befinding solutions for our customers while they are onthe road whileefficiently managing the scheduling and coordination of vehicle repair, maintenance, procurement, and fleet service activities. Your dedication to delivering exceptional serviceis crucial for maintaining the high quality of our offerings.
As part of this role, the customer service consultant will processinbound sales opportunities from various channels, such as walk-ins, phone calls, emails, live chat, and social media, to process inbound sales opportunities for all JUCY Group products. Ensuring a high conversion rate of potential customers into confirmed bookings.

This is a permanent full-time position in which you would work across a rotating roster. Shifts are between 7 am and 9 pm, including weekends and public holidays.

What you need: A minimum of 3 years' experience in a customer services role To be a conversationalist, and to enjoychatting to customers via phone and email and helping them on their journey – it's all inbound support. Have fantastic problem-solving and negotiation skills, resourceful and think outside the box Have exceptional customer service skills, including perfect written and spoken English. Additional languages are advantageous Be passionate about the tourism industry and ideally have knowledge of travelling – especially vehicles, and ideally have a driver's license to know how a car works Be great at multi-taskingwith an awesome attitude Be available to work a rotating roster including weekends At JUCY we offer the following: A 40-hour working week A competitive hourly rate The capacity to earn monthly commission Opportunity to take your career further in the Tourism industry Amazing company culture, working with people from all over the world If you think JUCY and this opportunity sound like you and youwant to have a general discussion about this position please get in touch for an obligation-free chat about the role, we cannot wait to hear from you

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