Cloud Support Associate

4 weeks ago

Auckland, New Zealand Amazon Full time

Job ID: 2682518 | Amazon Web Services New Zealand Limited
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.AWS Support Engineering provides technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services. As a member of the AWS Support Engineering team in New Zealand, you will be at the forefront of this transformational technology. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities.Amazon Web Services (AWS) is expanding rapidly and we are looking for talented graduate candidates interested in working in a technically challenging and professional environment. The Amazon support engineering graduate job opportunity is a full-time position and has a strong focus on training and development from a global perspective. When you join AWS Support as a graduate, you will have the opportunity to learn and develop with guidance from your manager, local mentor, and global mentors, not to mention the excellent long-term development prospects you would expect from this world's leading cloud company – AWS.
Key job responsibilities:

Learn, support, and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Work on critical, highly complex customer problems that may span multiple AWS services
Leverage your day-to-day customer support experience to provide the voice of the customer to internal AWS teams on how to improve our services
Drive customer communication during critical events
Drive projects that improve support-related processes and our customers' technical support experience

Support Areas:

Big Data
Cloud computing
Database
Networking (DNS, TCP/IP, HTTP, VLAN, etc.)
OS (Linux and/or Windows Servers)
Virtualization (VMware, Xen, Hypervisor)
Security concepts / best practices
Storage and Content Delivery

A day in the life:Every day will bring new and exciting challenges. You will be primarily responsible for solving customer's cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Apart from working on a broad spectrum of technical issues, an AWS Support Associate/Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.The AWS Support team is seeking engineers who enjoy learning cloud technology, solving and troubleshooting complex issues, and working with customers. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world-class support is critical to customer success. Every day will bring new and exciting challenges on the job.
BASIC QUALIFICATIONS

Bachelor or Master in Information Management, Information Systems, Information Technology, Computer Science, Computer Engineering, Engineering or a related field and will graduate in 2024 or 0-1 years of relevant experience
Excellent oral and written communication skills
Strong customer focus
Strong multi-tasking skills
Self-starter who is excited about technology, troubleshooting/support experience

PREFERRED QUALIFICATIONS

Basic knowledge in one or many of these IT technologies – Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming
Passionate about customers and new technology
Experience working within the software development or Internet industries
Experience managing full application stacks from the OS up through custom applications
Demonstrated proficiency in systems administration (Linux/Windows), network administration (DNS, IPsec, BGP, VPN, Load Balancing), or programming (Java, Perl, Ruby, C#, and/or PHP)
Open to working one weekend day as part of a five-day-week offset (Sun-Thurs or Tues-Sat)

Posted: October 3, 2024 (Updated about 4 hours ago)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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