Service Desk Team Member

1 week ago

Hamilton, Waikato, New Zealand The Warehouse Group Full time

Company DescriptionKo wai matou – Who we areThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, and Noel Leeming.
They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of public good and sustainability initiatives.Te kaupapa o te turanga – About the roleThis exciting and dynamic role is a perfect fit for someone who understands the value of exceptional customer service.
As a Customer Service Team Member, you'll be stationed at our in-store service desk, where you'll play a pivotal role in ensuring our customers receive the highest level of service possible.Your day-to-day responsibilities will include:Answering customer inquiries and providing advice.Processing returns, exchanges, refunds, and transfers.Supporting our Loss Prevention team by assisting with security measures and ensuring the safety of our store.Helping supervise and support the Checkout area as needed, ensuring all transactions run smoothly and efficiently.We're looking for a team player with excellent communication skills, a positive attitude, and the ability to work well under pressure.
If you're passionate about delivering exceptional customer service and are ready to take on new challenges and opportunities, we want to hear from youHours of work are:Tuesday: 2pm - 8:30pmWednesday: 08:30am - 2:30pmThursday: 08:30am - 2:30pmFriday: 08:30am - 2:30pmSaturday: 07:00am - 2:30pmHe korero mou ake – About youPrevious experience in retail, hospitality, or a customer-facing role.A positive, can-do attitude.Strong attention to detail.The ability to undertake heavy lifting, climbing ladders, and being on your feet for long periods.Ta matou tapaetanga – What we offerWe truly believe you can start here and go anywhere.Here for Good Leave - spend a day in your community volunteering.Team Card - giving significant savings at our brands.Plus many more to explore when you join us
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