Service Technician New
4 weeks ago
PB Technologies – Palmerston North, North IslandWe are currently looking for a full-time Service Technician to join our friendly team at Palmerston NorthTasks & Responsibilities:Service and Repair ICT Products:- Install, configure, and maintain software and hardware for workstations, laptops, phones, and tablets.- Diagnose, repair, and replace faulty equipment including workstations, laptops, phones, and other peripherals.- Troubleshoot and resolve software and hardware issues, including performing component replacements, storage, and RAM upgrades for laptops and desktops.- Provide on-site service to resolve network issues and other complex technical problems.Repair and Maintenance of Specialized Equipment:- Service and repair electric scooters, ensuring optimal performance and safety.- Diagnose and resolve issues with 3D printers, including calibration and maintenance.- Implement a comprehensive maintenance program focused on safety and reliability.RMA Management:- Handle RMA processes including the return, repair, and replacement of defective products.- Coordinate with suppliers and manufacturers for efficient resolution of RMA requests.- Maintain accurate records of RMA transactions and updates.Customer Service:- Assist customers with booking service jobs, providing quotes, and resolving queries.- Offer support and information to ensure a high-quality, customer-focused service experience.Requirements:Qualification in IT, Electronics, or Computer Studies is preferred.Minimum of 1 year of relevant work experience in technical support, repair, or a similar role.Strong technical skills with proficiency in Microsoft, Apple, Android, computer networking, and assembly/repair of computers and smart devices.Basic electrical knowledge and experience in repairing electric scooters and 3D printers is required.Full driver's license.Familiarity with RMA processes and procedures.Excellent diagnostic and problem-solving abilities.Ability to provide technical support and collaborate with team members to solve complex problems.We thank all applicants. Please note only shortlisted candidates are contacted.Start date:ASAPBe careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
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