Service Operations Specialist

1 month ago

Wellington, New Zealand Kin Limited Full time

Who is Snapper? What do we do? We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Snapper is a technology company serving the global public transport market with platforms, products, and services. We help our clients deliver intelligent and adaptable public transport solutions and exceptional user experiences. We know when the Public Transport experience is consistent, easy, and reliable it becomes a genuinely desirable alternative to high-carbon, space-inefficient transport like the private car. Fewer cars, better planet. What does the Service Operations Specialist do? Joining a team committed to serving the best experience to our stakeholders, you'll be the first point of call in overseeing our incident management process. Your mission is to support the pathway to resolution in the most efficient way possible. You'll be an exceptional communicator in that you'll be the key conduit between our customers and stakeholders as well as our internal teams to ensure all parties are kept up to date and reassured that a service fix is being managed. Your day will look a bit like this: Investigating and processing a variety of customer and stakeholder escalations Recording all incident actions on our IMS (Incident Management System) Providing insights, reporting on feedback and identifying themes Researching to uncover the "why" an incident theme may be occurring Developing a strong understanding of SLA requirements and obligations so we can continue to improve our service to Snapper's partners and stakeholders Collaborating with your wider team to create and drive solutions About you You're someone who loves to get to the bottom of things; your curiosity and customer centricity will ensure a solution is found and communicated well, and that our partners, stakeholders, and customers are kept happy and expectations are being met. Aspects that will help you succeed in this role: Experience managing and nurturing customer and client relationships. A natural empathy for the customer. Someone who thrives on getting to the heart of a problem. An understanding of the incident management process. A good comfort level with different software and cloud tech. An understanding of service delivery. An understanding and awareness of when to escalate an issue. Strong communication skills, both verbal and written. Excellent organisational skills, including responsiveness and an ability to prioritise. Resilience and tenacity. What's it like to work at Snapper? Life at Snapper is people-first, and our practices and values start there. We want you to love it and to contribute in your way. We want the best you, however you turn up. Bring your worldview, faith, family, tattoos, hobbies, or whatever it is that makes you special. Don't work if you can't be great. When you're down, unwell, looking after someone, or need space - you know how long you need, we work with you so you have it. We want you back, but only when you're 100%. Learn, study, grow. We encourage and set up peer mentoring in-house and externally, and provide paid study leave for developing your skills. Our expectations and values at Snapper We live into five core values in our work and interactions at Snapper. Being Resilient. Acting with Integrity. An Innovative outlook. Collaborating. Building Excellence. Apply today If you have a customer-centric approach and are motivated towards setting and achieving goals for yourself and your team, click the "apply now" button today. Send us your CV and cover letter telling us why you could be the next excellent Service Operations Specialist in the Snapper team. If you need more information please contact (email protected). Applications close 14 October 2024. #J-18808-Ljbffr

  • Service Operations Specialist

    4 weeks ago

    Wellington, New Zealand Kin Full time

    Help Desk & IT Support (Information & Communication Technology) Full time Who is Snapper? What do we do? We create excellent experiences in public transport that accelerate our journey towards a more sustainable world. Snapper is a technology company serving the global public transport market with platforms, products, and services. We help our clients...

  • Service Operations Specialist

    3 weeks ago

    Wellington, New Zealand Kin Limited Full time

    Who is Snapper?What do we do?We create excellent experiences in public transport that accelerate our journey towards a more sustainable world.Snapper is a technology company serving the global public transport market with platforms, products, and services.We help our clients deliver intelligent and adaptable public transport solutions and exceptional user...

  • Operations Specialist

    4 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Operations Specialist at New Zealand Transport Agency, WellingtonOperations Specialist in the NTS programmePermanent opportunity based in WellingtonThe National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for...

  • Operations Specialist

    1 month ago

    Wellington, New Zealand New Zealand Government Full time

    Operations Specialist at New Zealand Transport Agency, Wellington Operations Specialist in the NTS programme Permanent opportunity based in Wellington The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service...

  • Operations Specialist

    4 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Operations Specialist at New Zealand Transport Agency, Wellington Operations Specialist in the NTS programme Permanent opportunity based in Wellington The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service...

  • Operations Specialist

    4 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Operations Specialist at New Zealand Transport Agency, Wellington Operations Specialist in the NTS programmePermanent opportunity based in WellingtonThe National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for...

  • Operations Specialist

    4 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Operations Specialist at New Zealand Transport Agency, WellingtonOperations Specialist in the NTS programmePermanent opportunity based in WellingtonThe National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for...

  • Operations Specialist

    1 month ago

    Wellington, New Zealand Cgr Services Full time

    Operations Specialist in the NTS programmePermanent opportunity based in Wellington. The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country.This aims to transform the...

  • Operations Specialist

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    Operations Specialist in the NTS programmePermanent opportunity based in Wellington. The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country.This aims to transform the...

  • Operations Specialist

    1 month ago

    Wellington, New Zealand The Instillery Group Full time

    Operations Specialist in the NTS programme Permanent opportunity based in Wellington. The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country. This aims to transform...

  • Operations Specialist

    1 week ago

    Wellington, New Zealand New Zealand Government Full time

    Operations Specialist at New Zealand Transport Agency, WellingtonOperations Specialist in the NTS programmeNewly created role in a new business functionPermanent opportunity based in WellingtonThe National Ticketing Solution (NTS) Programme is a significant programme of work which sees NZTA and Public Transport Authorities (PTAs) partnering throughout New...

  • Operations Specialist

    1 month ago

    Wellington, New Zealand The Instillery Group Full time

    Operations Specialist in the NTS programmePermanent opportunity based in Wellington.The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country.This aims to transform the...

  • Operations Specialist

    4 weeks ago

    Wellington, New Zealand The Instillery Group Full time

    Operations Specialist in the NTS programmePermanent opportunity based in Wellington.The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country.This aims to transform the...

  • IT Operations Specialist

    3 months ago

    Wellington City, New Zealand New Zealand Government Full time

    Mō mātou - About us Crown Law provides legal advice and representation to the Government in matters that affect everyone in Aotearoa New Zealand. Crown Law values diversity, inclusion, work-life balance, and flexibility, and we pride ourself on creating learning opportunities for our team to grow. We strive to put te Tiriti and te ao Māori at the heart of...

  • Operations Specialist

    1 month ago

    Wellington, New Zealand Cgr Services Full time

    Operations Specialist in the NTS programme Permanent opportunity based in Wellington. The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country.This aims to transform the...

  • Operations Specialist

    4 weeks ago

    Wellington, New Zealand The Instillery Group Full time

    Operations Specialist in the NTS programmePermanent opportunity based in Wellington.The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country.This aims to transform the...

  • Operations Specialist

    4 weeks ago

    Wellington, New Zealand The Instillery Group Full time

    Operations Specialist in the NTS programme Permanent opportunity based in Wellington.The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country.This aims to transform the...

  • Customer Services Specialist

    4 weeks ago

    Wellington, New Zealand The Service Company Full time

    We're all about Service! With over 28 years' experience distributing cleaning supplies throughout NZ, we pride ourselves on our expertise and solutions in the washroom and hygiene space. We offer a personalised and fast delivery service from our three main sites in Wellington, Auckland and Christchurch and our customers love it. Come and be part of this...

  • Customer Services Specialist

    4 weeks ago

    Wellington, New Zealand The Service Company Full time

    We're all about Service! With over 28 years' experience distributing cleaning supplies throughout NZ, we pride ourselves on our expertise and solutions in the washroom and hygiene space. We offer a personalised and fast delivery service from our three main sites in Wellington, Auckland and Christchurch and our customers love it. Come and be part of this...

  • Operations Specialist

    4 weeks ago

    Wellington, New Zealand Cgr Services Full time

    Operations Specialist in the NTS programme Permanent opportunity based in Wellington.The National Ticketing Programme is a significant programme of work in partnership with NZTA and Public Transport Authorities (PTAs) throughout New Zealand to develop one common payments platform and service for all public transport in the country.This aims to transform the...