Student Experience Associate

4 weeks ago

Auckland, New Zealand Crimson Education Full time

Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures.
We are doing this by:

Igniting a passion for learning that accelerates academic performance and success regardless of age.
Fostering a global community that broadens students' perspectives and develops their skills to make a difference on the world stage.
Providing cutting-edge technology for teachers to launch students into their future while giving parents transparency into their child's education.

And we need your help to take our expansion global Our team is looking to bring on someone to support the growth of upcoming marketing initiatives. This role will be fast-paced, with a breadth of day-to-day activities and endless development opportunities.
Our Student Experience Associates are responsible for providing high-quality service and strategic support to CGA students and parents, all over the world. The role involves building and maintaining strong relationships with students and families in a specific geographic or language group, ensuring they receive timely and personalized assistance. This position requires effective communication, problem-solving, and the ability to handle various administrative tasks to enhance the student experience.
This role is specifically to support the students and families whose primary language is Russian. The candidate should be available from 9 am to 5 pm in any of the following timezones GMT +0-4.
What are the main responsibilities for this role?
Student and Parent Support:

Deliver high-quality service to facilitate positive student outcomes and increase satisfaction.
Ensure students and parents feel supported and receive timely responses to their queries.
Provide personalized solutions considering the student's goals, academic performance, and potential barriers.

Communication and Relationship Building:

Regularly check in with students and parents throughout the year, serving as their primary point of contact.
Maintain effective communication channels, including WhatsApp, Email, Zoom, and Chatbot.

Administrative Tasks:

Carry out administrative duties such as processing subject changes, withdrawals, and re-enrollments.
Utilize and maintain our administrative and educational online systems.

Onboarding and Orientation:

Run and improve the parent/student onboarding process.
Organize orientation sessions for new students and check-in calls with students and parents.

Collaboration and Problem Solving:

Work closely with the academic, product, and sales teams to provide strategic solutions to student issues.
Support projects and initiatives aimed at improving efficiency and scalability of the student experience and support systems.

What skills and experience are required?

Ability to work independently, prioritize effectively, and strategically solve problems.
Significant learning adaptability and strong grasp of technology and systems.
Excellent communication and organizational skills to manage multiple workflows.
Fluent written and verbal communication in English and Russian.
Effective cooperation across different teams within the company and openness to suggestions.
Strong time and stress management skills.
Confidence, resilience, and a positive attitude (patience, empathy).
Attention to detail and a high degree of flexibility.

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you
Please keep an eye on your spam/junk email folder for correspondence from Team Tailor.

#J-18808-Ljbffr

  • Student Experience Associate

    4 weeks ago

    Auckland, New Zealand Crimson Education Full time

    Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures. We are doing this by: Igniting a passion for learning that accelerates...

  • Student Experience Associate

    1 month ago

    Auckland City, New Zealand Crimson Education Full time

    Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures. We are doing this by: - Igniting a passion for learning that accelerates...

  • Student Experience Associate

    4 weeks ago

    Auckland, New Zealand Crimson Education Full time

    Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures.We are doing this by: Igniting a passion for learning that accelerates...

  • Student Experience Associate

    4 weeks ago

    Auckland, New Zealand Crimson Education Full time

    Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world.With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential, together, for extraordinary futures.We are doing this by: Igniting a passion for learning that accelerates...

  • Student Experience Associate

    4 weeks ago

    Auckland, New Zealand Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations' lives?Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world.With over 1000 students joining us from 65 countries, our vision is to unlock our students' limitless potential,...

  • Future Student Experience Advisor

    1 week ago

    Auckland City, New Zealand Auckland University of Technology Full time

    Provide a bespoke case management approach to targeted cohorts of students - Be part of a professional and supportive team with a collective commitment to the student journey from enquiry to enrolment - Full-time, permanent role based primarily on our Waihorotiu City Campus AUT is proud to be one of the world's best modern universities. With over 250...

  • Student Experience Coordinator, Part-time

    5 months ago

    Auckland City, New Zealand Study Abroad Full time

    Student Experience Coordinator (Auckland, NZ)- Full Time / Part time: Part Time (40% of full time) - Regular / Temporary: Part Time Permanent - Salary: $27 per hour - Benefits: Enjoy flexible work arrangements and an appreciation for work/life balance. - Location: Auckland, New Zealand - Reports to: New Zealand Director Position Overview- Are you a...

  • Aut Experience Representative

    6 months ago

    Auckland City, New Zealand Auckland University of Technology Full time

    Looking for AUT Students (International and Domestic) Are you looking to make a difference while enhancing your own university experience? Look no further! AUT is hiring AUT Experience Representatives to promote AUT and engage with prospective students worldwide. What's in it for you? - Gain valuable experience representing AUT on and off campus and online...

  • Associate Director, Learning And Teaching

    2 weeks ago

    Auckland, New Zealand Kaplan Australia Full time

    Associate Director, Learning and TeachingJob No: KAP1888Location: AucklandRoleThe Associate Director is responsible for providing support in the development and implementation of high-quality educational programmes at Massey University College. This role involves coordinating academic activities, enhancing teaching practices, and ensuring the academic...

  • Associate Director, Learning And Teaching

    2 weeks ago

    Auckland, New Zealand Kaplan Australia Full time

    Associate Director, Learning and Teaching Job No: KAP1888 Location: Auckland Role The Associate Director is responsible for providing support in the development and implementation of high-quality educational programmes at Massey University College. This role involves coordinating academic activities, enhancing teaching practices, and ensuring the academic...

  • Associate Director, Learning And Teaching

    2 weeks ago

    Auckland, New Zealand Kaplan Australia Full time

    Associate Director, Learning and TeachingJob No: KAP1888 Location: Auckland Role The Associate Director is responsible for providing support in the development and implementation of high-quality educational programmes at Massey University College. This role involves coordinating academic activities, enhancing teaching practices, and ensuring the academic...

  • Associate Principal

    3 weeks ago

    Auckland, New Zealand Arohanui Special School Full time

    Primary and Intermediate (Years 1–8) / Kura Tuatahi, Assistant Principal Subjects: English, Health and Physical Education, Learning Languages, Mathematics and Statistics, Science, Social Sciences, Technology, Te Reo Māori, The Arts MU + SDAArohanui Specialist School and Outreach Service provides quality learning programmes for students with intellectual...

  • Associate Principal

    2 months ago

    Auckland, New Zealand Arohanui Special School Full time

    Primary and Intermediate (Years 1–8) / Kura Tuatahi, Assistant PrincipalSubjects: English, Health and Physical Education, Learning Languages, Mathematics and Statistics, Science, Social Sciences, Technology, Te Reo Maori, The ArtsMU + SDAArohanui Specialist School and Outreach Service provides quality learning programmes for students with intellectual...

  • Associate Principal

    4 weeks ago

    Auckland, New Zealand Arohanui Special School Full time

    Primary and Intermediate (Years 1–8) / Kura Tuatahi, Assistant PrincipalSubjects: English, Health and Physical Education, Learning Languages, Mathematics and Statistics, Science, Social Sciences, Technology, Te Reo Maori, The ArtsMU + SDAArohanui Specialist School and Outreach Service provides quality learning programmes for students with intellectual...

  • Associate Principal

    4 weeks ago

    Auckland, New Zealand Arohanui Special School Full time

    Primary and Intermediate (Years 1–8) / Kura Tuatahi, Assistant PrincipalSubjects: English, Health and Physical Education, Learning Languages, Mathematics and Statistics, Science, Social Sciences, Technology, Te Reo Maori, The ArtsMU + SDAArohanui Specialist School and Outreach Service provides quality learning programmes for students with intellectual...

  • Associate Principal

    4 weeks ago

    Auckland, New Zealand Arohanui Special School Full time

    Primary and Intermediate (Years 1–8) / Kura Tuatahi, Assistant PrincipalSubjects: English, Health and Physical Education, Learning Languages, Mathematics and Statistics, Science, Social Sciences, Technology, Te Reo Maori, The ArtsMU + SDAArohanui Specialist School and Outreach Service provides quality learning programmes for students with intellectual...

  • Associate Principal

    4 weeks ago

    Auckland, New Zealand Arohanui Special School Full time

    Primary and Intermediate (Years 1–8) / Kura Tuatahi, Assistant Principal Subjects: English, Health and Physical Education, Learning Languages, Mathematics and Statistics, Science, Social Sciences, Technology, Te Reo Maori, The Arts MU + SDA Arohanui Specialist School and Outreach Service provides quality learning programmes for students with intellectual...

  • Associate Principal

    1 month ago

    Auckland, New Zealand Arohanui Special School Full time

    Primary and Intermediate (Years 1–8) / Kura Tuatahi, Assistant Principal Subjects: English, Health and Physical Education, Learning Languages, Mathematics and Statistics, Science, Social Sciences, Technology, Te Reo Maori, The Arts MU + SDA Arohanui Specialist School and Outreach Service provides quality learning programmes for students with intellectual...

  • Associate Director, Learning and Teaching

    2 weeks ago

    Auckland, New Zealand Kaplan Australia Full time

    Associate Director, Learning and Teaching Job No: KAP1888 Location: Auckland Role The Associate Director is responsible for providing support in the development and implementation of high-quality educational programmes at Massey University College. This role involves coordinating academic activities, enhancing teaching practices, and ensuring the academic...

  • Associate principal

    4 weeks ago

    Auckland, New Zealand Arohanui Special School Full time

    Primary and Intermediate (Years 1–8) / Kura Tuatahi, Assistant Principal Subjects: English, Health and Physical Education, Learning Languages, Mathematics and Statistics, Science, Social Sciences, Technology, Te Reo Māori, The Arts MU + SDA Arohanui Specialist School and Outreach Service provides quality learning programmes for students with...