Customer Service Officer

2 weeks ago

Auckland, Auckland, New Zealand Tangram Full time

Competitive hourly rate, 50 hours per week, with opportunity for overtime at 1.25 of your regular rateOpportunity for former tradesperson to transition into an office-based role while remaining in the industry.Join a growing organisation within a fantastic tight-knit team, pathway to leadership roles for the right candidate.About the role:Reporting to the Branch Manager, the Customer Service Officer is responsible for direct customer service and delivery for the equipment hire business, managing customers' requests, queries, and orders.
Day to day, the Customer Service Officer will be the first point of contact with customers, managing inbound and outbound calls, providing timely advice and solutions to meet their hire equipment needs.
The Customer Service Officer will identify opportunities to upsell/cross-sell products to enhance our customer experience.
As part of this role, the CSO will work closely with the transport and workshop teams to coordinate delivery schedules to ensure the maximisation of our client's delivery trucks capacity and meet customer expectations.About the company:Our client specialises in heavy equipment hire and engineering for the civil and construction sectors throughout NZ.
Our client has a strong team culture centred around their company values: People, Safety, Respect, Communication, and Improvement.
Their team works collaboratively in a fun, down-to-earth environment where they are driven by providing their customers with excellent service to support their needs.Day to day you will:Provide proactive customer service and build strong relationships with internal and external stakeholders.Ensure the transport team operates efficiently and safely while managing the freight of tools to maximize profitability.Submit accurate paperwork and correspondence promptly and follow up on inquiries in a friendly manner.Promote a safe and productive work culture, adhering to health and safety practices.Complete all tasks to a high standard in line with company values and procedures.Assist with general hire and sales duties, as well as yard tasks as needed.Provide technical solutions and recommend the best products and services for customer inquiries.Contribute positively to the team environment.To be successful in this role you will need:Come from an engineering, mechanical, excavator, or hydraulic background.Strong written and verbal communication skills.Well-spoken with excellent active listening skills.Motivated, outgoing, and compassionate personality.Strong stakeholder management skills with the ability to interact with both internal and external customers.Must have full driver's license.Class 2/4 license, gantry crane ticket, and forklift license advantageous.If you are ready to take the next step in your career, jump off the tools and move into an office-based role, then APPLY today.
Contact Sangeeta for a confidential discussion on 09 271 1152 or follow the apply now prompts to submit your resume.
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