Client Experience Ambassador

2 days ago

Christchurch, New Zealand Aurecon Full time

What's the mahi?We are looking for a new Client Experience Ambassador for our Otautahi / Christchurch office. In this role, you will play a vital part in changing the way we deliver Workplace Experience.As one of the first points of contact in our stunning Christchurch office, you'll communicate our brand by creating an inclusive and welcoming environment and provide elevated and memorable experiences for clients, visitors, and employees.Here are the key things you will do to 'bring ideas to life':Anticipate client, visitor, and employee needs and offer a seamless and memorable experience.Support the smooth running of the office facilities, coordinating office maintenance, security passes, lockers, and repairs.Work with the Lead Client Experience Ambassador and the wider New Zealand Workplace team to coordinate and assist with internal and external events.Be proactive and continuously look for ways to improve the client and employee experience.Day-to-day office operations including tasks such as inventory management, mailroom duties, fleet assistance and general administrative responsibilities.Proactively engage with and develop strong and trusted relationships with stakeholders across the business.What are we looking from you?You'll have a genuine passion for workplace experience and customer service. We value that each of our team members brings something different to Aurecon. We look for people who have had a broad range of experiences throughout their career and can demonstrate how they have worked as part of a team to bring ideas to life.The ideal candidate will possess the following:Proven experience working in a customer centric role.An adaptable, resilient attitude and a genuine passion and drive to offer a seamless customer experience.Ability to trouble-shoot and provide practical solutions.A team player, who thrives on collaborating and supporting their peers in a fast-paced people-centric environment.Experience or training in the hospitality or event management industry will be highly regarded.Ability to learn new digital systems.Excellent interpersonal and communication skills, including written communication.What's in it for me?Joining Aurecon means you'll be at the award-winning edge of innovation and sustainability. The Australian Financial Review (AFR) ranked us Top 5 among sustainability leaders and Top 3 of all Australasian innovative companies in professional services. In 2022, we made LinkedIn's 25 Best Workplaces to Grow Your Career and we received three gold and two silver awards at the Association of Consulting and Engineer New Zealand (ACE NZ) awards.You really can bring your whole self to work and be confident that your voice will be heard. We don't just claim that we're inclusive and innovative; it's proven by the independent awards and accreditations we've gained, and we're always seeking new ways to prove (and improve) our commitment to diversity:We were the first engineering company in Aotearoa to receive the Rainbow Tick in 2018, and we've maintained this certification ever since.In May 2023 we were the first engineering company in Aotearoa to receive the Gender Tick.To date, we are the only engineering company to have bothOur Maori strategy (He Rautaki Maori) won two Good Design awards in 2022 for its outstanding contribution in bringing Te Ao Maori and digital innovation into operations and decision-making processes.On a personal level, you'll have access to competitive remuneration and 4% employer KiwiSaver contribution. When it comes to your development, you'll be supported at every step of your career journey with mentoring, leadership training, and our Aurecon U and Career Hub. Outside of work, you'll be further supported with highly competitive paid parental leave, cultural public holiday swaps, one of the best employee wellbeing (and their whanau) platforms in the country, and moreReady to bring ideas to life?Then please apply now We are an equitable-opportunity employer that values diverse perspectives and the contribution that every one of our people makes to our culture. Put simply, we want you to bring your whole selfWe know that people from historically or currently marginalised backgrounds are less likely to apply for roles where they don't match all of the advertisement criteria exactly - if this advert has piqued your interest and your experience may not align fully, then we still want to hear from you and encourage you to apply. Remember, it's you and how you bring ideas to life which are important. Your background, unique needs, and individuality are valued here. We are committed to ensuring that you are well supported so that our recruitment process is fair, equitable, inclusive and accessible to every body. Please let us know if there are any adjustments or support that we can offer to make the recruitment process more accessible to you.Whakaha nga whakaaro / Breathing life into our ideas, thoughts, viewsKia maia, kia kaha, mahi tahi / Be bold, be strong, work as one
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