Technical Service Manager

4 days ago

Auckland, New Zealand Sap Se Full time

Technical Service Manager - SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.What you will doThe Technical Service Manager (TSM) plays a critical role within the SAP Enterprise Cloud Services - APJ & GCR organization as a trusted advisor, responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.
As the primary point of contact for customers in technical discussions and escalations, the TSM is tasked with developing a deep understanding of each customer's landscape, advising on technical requirements, and addressing complex challenges throughout the customer lifecycle.
This role also involves close collaboration with Customer Delivery Managers and internal delivery teams to ensure customer satisfaction through the delivery of high-quality services.Key ResponsibilitiesServe as the primary technical contact for SAP Enterprise Cloud Services customers, offering guidance and support across their lifecycle.Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.Manage and resolve escalations related to SAP Enterprise Cloud Services customer landscapes.Advocate for value-added services within the SAP Enterprise Cloud Services portfolio to meet customer needs.Collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.Participate in on-site customer visits when necessary and support customers' Intelligent Enterprise transformation as a technical consultant.Education, Skills, and CompetenciesBachelor's degree in Computer Science, Engineering, or Information Management (or equivalent experience).Solid expertise in SAP technologies (SAP certification preferred).Strong focus on customer service and communication, with the ability to explain technical details to non-technical audiences effectively.Analytical and solution-focused mindset with excellent English communication and presentation skills.Proven skills in managing customer escalations, process improvements, and key relationships.Working knowledge of hyperscalers, multi-cloud integrations, networking, and virtualization technologies (e.g., load balancers, VMs).Ability to perform under pressure and consistently deliver value to customers and the organization.Experience working with international and cross-cultural teams for seamless project execution.Work Experience9+ years of SAP technology (BASIS) experience in the IT industry.5+ years of customer-facing experience, with demonstrated skills in de-escalation, conflict resolution, and executive-level relationship management.Proven technical project management skills to handle complex customer projects efficiently and resolve issues effectively.Meet your teamWithin the Customer Services and Delivery (CS&D) board area, the mission of SAP Enterprise Cloud Services is to shape the future of SAP by providing a comprehensive, end-to-end managed services experience that supports customers throughout their cloud transformation journey.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: 410056 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
#J-18808-Ljbffr

  • Technical Services Manager

    5 days ago

    Auckland City, New Zealand University of Auckland Full time

    Company Description **Waipapa Taumata Rau | The University of Auckland** The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers. The Faculty of Engineering is committed to enabling an evolving technological...

  • Technical Lead for ERP Implementation

    22 hours ago

    Auckland, Auckland, New Zealand Service Foods Full time

    About the RoleWe are currently seeking an experienced ERP Technical Lead to enhance our operations and drive the successful implementation and management of our ERP system. As our ERP Technical Lead, you will report directly to the IT Manager and take the lead in managing our ERP system.

  • Technical Services Manager

    4 days ago

    Auckland City, New Zealand The Aicila Group Full time

    We are incredibly excited to present this opportunity to our client, a global animal nutrition business. They are a worldwide leader in their field and continue to grow and strengthen in the markets in which they serve. We are currently looking for a **Technical Services Manager to cover Australia & NZ**. This role will provide technical guidance to the...

  • Technical Service Solutions Manager

    2 days ago

    Auckland, Auckland, New Zealand Sap Se Full time

    About SAP Enterprise Cloud ServicesWe shape the future of SAP by providing a comprehensive, end-to-end managed services experience that supports customers throughout their cloud transformation journey.Our goal is to offer a range of cloud deployment options, leveraging SAP's infrastructure, partner infrastructures, and public cloud platforms.What You Will...

  • Plumbing Service Manager

    19 hours ago

    Auckland City, New Zealand Technical Recruitment Solutions Full time

    **FAST & RELIABLE PLUMBING SERVICE** Based out of the Morningside office, this team of Plumbers have decades of history addressing Auckland’s Plumbing issues. They offer routine service/repairs for commercial and domestic plumbing, water heating and gas systems as well as 24/7 customer support for emergencies. With a dozen plumbers in the field on any...

  • Technical Systems Lead

    2 days ago

    Auckland, Auckland, New Zealand Service Foods Ltd Full time

    The RoleAs our ERP Technical Lead, you will report directly to the IT Manager and take the lead in managing our ERP system. Key Responsibilities include providing expert-level guidance on ERP system architecture, integration, and customisation, collaborating with stakeholders to identify and implement process enhancements through effective ERP configuration...

  • Technical Service Lead

    2 days ago

    Auckland, Auckland, New Zealand Sap Se Full time

    The Technical Service Manager plays a critical role within the SAP Enterprise Cloud Services organization as a trusted advisor, responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.About the RoleThis role involves close collaboration with Customer Delivery Managers and internal delivery teams to ensure customer...

  • Technical Service Specialist

    3 days ago

    Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

    Job SummaryThis is an exciting opportunity for a Technical Service Specialist to join our team and contribute to the growth of our business.As a Technical Service Specialist, you will be responsible for managing client relationships, project managing client projects, and providing guidance to the service desk team.

  • Technical Service Manager

    19 hours ago

    Auckland, New Zealand Sap Se Full time

    Technical Service Manager - SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a...

  • Technical Service Manager

    19 hours ago

    Auckland, New Zealand Sap Se Full time

    Technical Service Manager - SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a...

  • Technical Service Manager

    5 days ago

    Auckland, New Zealand Sap Se Full time

    Technical Service Manager - SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a...

  • Technical Service Manager

    4 days ago

    Auckland, New Zealand Sap Se Full time

    Technical Service Manager - SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...

  • Technical Service Manager

    5 days ago

    Auckland, New Zealand Sap Se Full time

    Technical Service Manager - SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...

  • Technical Service Manager

    5 days ago

    Auckland, New Zealand Sap Se Full time

    Technical Service Manager - SAP Enterprise Cloud ServicesAt SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our...

  • Technical Service Director

    3 days ago

    Auckland, Auckland, New Zealand Sap Full time

    Company Overview: At SAP, we are dedicated to helping the world run better. Our company culture is built on collaboration and a shared passion for making a positive impact.Job Description: As a Technical Service Manager, you will play a critical role in safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. You will serve as the...

  • Technical Account Manager

    3 days ago

    Auckland, Auckland, New Zealand Amazon Web Services New Zealand Limited Full time

    Job SummaryWe are looking for a highly skilled Technical Account Manager to join our AWS team in New Zealand. As a key member of our team, you will work closely with customers to understand their business needs and provide tailored solutions using AWS services.About the RoleIn this role, you will:Work with customers to develop and implement cloud strategies...

  • Technical Service Manager

    5 days ago

    Auckland, New Zealand Sap Full time

    We help the world run betterAt SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused...

  • Technical Service Manager

    4 days ago

    Auckland, New Zealand Sap Full time

    We help the world run better At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.How?We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Technical Services Analyst

    3 days ago

    Auckland, Auckland, New Zealand Seemehired Full time

    Job OverviewWe are looking for a skilled Technical Services Analyst to provide high-quality IT support to our staff. As a key member of our technical services group, you will be responsible for managing the day-to-day operation of our internal systems and providing 1st and 2nd line support.Key Responsibilities:Provide IT support for staff, including hardware...

  • Ups Service Technician

    1 week ago

    Auckland City, New Zealand Technical Recruitment Solutions Full time

    Your primary role is to provide high-quality electrical service from commissioning, maintenance and repair of UPS & DC installations. UPS battery replacement/battery builds for a variety of commercial customers. You will assist in the design of power systems that are purpose-built for specific clients. installations and maintenance of the power...