Current jobs related to Customer Care Coordinator - Auckland, Auckland - Sealink Nz

  • Customer Care Coordinator

    1 day ago

    Auckland, Auckland, New Zealand Sealink Nz Full time

    Join to apply for the Customer Care Coordinator (Trainer) role at SeaLink NZ2 days ago Be among the first 25 applicantsJoin to apply for the Customer Care Coordinator (Trainer) role at SeaLink NZGet AI-powered advice on this job and more exclusive features.This range is provided by SeaLink NZ.Your actual pay will be based on your skills and experience —...

  • Service Coordinator

    4 weeks ago

    Auckland, Auckland, New Zealand Spectrum Care Full time

    Full time, 40 hoursSouth Auckland locationSpectrum Care provides support for children, young people and adults with disabilities, and their whanau. We believe in lives of choice, inclusive communities and daring to dream. Our mission is 'Realising possibilities - Whakatinana ana i nga wawata'.The Service Coordinator is responsible for the management and...

  • Senior Care Assistant

    4 weeks ago

    Auckland, Auckland, New Zealand Care Concern Group Full time

    Location: 49 Francis Street, Lochgelly, Fife, KY5 9NNAs Senior Care Assistant, you'll play a key role in leading our care team, ensuring our residents receive the highest standard of care, and creating a warm, supportive environment.You'll coordinate shifts, lead by example, and be responsible for the performance of your team during each shift. Your...

  • Care Coordination Specialist

    3 days ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    Coordinating Care Services">We are seeking a dedicated Referral Coordinator to support the smooth and efficient intake of new clients into our Home Care Services.In this vital administrative role, you'll be the first point of contact for new client referrals and client updates. You'll work closely with our service delivery teams to ensure clients receive the...

  • Rn Care Coordinator

    3 days ago

    Auckland, Auckland, New Zealand Brigham And Women'S Hospital Full time

    GENERAL SUMMARYOVERVIEW STATEMENT RN CARE COORDINATOR (CASE MANAGER)BWH CARE CONTINUUMBrigham and Women's Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community.We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of...

  • Customer Care/Navigator

    2 days ago

    Auckland, Auckland, New Zealand Resonate Health Nz Limited Full time

    At Resonate, we're more than just a business; we're a proud Kiwi-owned and operated mission-driven organisation.Our goal is simple: to provide top-notch hearing healthcare for all New Zealanders.We're committed to putting people first, we have big plans to expand our reach and impact.Why you will love this role:As a Customer Care Coordinator reporting to the...

  • Customer Care/Navigator

    3 days ago

    Auckland, Auckland, New Zealand Resonate Health NZ Limited Full time

    At Resonate, we're more than just a business; we're a proud Kiwi-owned and operated mission-driven organisation. Our goal is simple: to provide top-notch hearing healthcare for all New Zealanders. We're committed to putting people first, we have big plans to expand our reach and impact.Why you will love this role:As a Customer Care Coordinator reporting to...

  • Population Health Coordinator-Prn

    3 days ago

    Auckland, Auckland, New Zealand Cooper University Health Care Full time

    About UsAtCooper University Health Care, our commitment to providing extraordinary health care begins with our team.Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols.We have a commitment to our employees to provide competitive...

  • Population Health Coordinator-PRN

    3 weeks ago

    Auckland, Auckland, New Zealand Cooper University Health Care Full time

    About UsAtCooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide...

  • Patient Care Coordinator

    22 hours ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    Job Title:Patient Care CoordinatorAbout the Role:This role requires a highly organized and empathetic individual to work closely with patients, families, and healthcare providers to ensure seamless care. The ideal candidate will possess excellent communication skills and be able to navigate the complexities of the healthcare system.Key...

Customer Care Coordinator

2 weeks ago

Auckland, Auckland, New Zealand Sealink Nz Full time

At SeaLink, we believe in connection and teamwork.
People come and stay at SeaLink – because of "one boat, one team" we might have all arrived on different ships, but we are all on the same boat together, working towards a common goal.
About the role: Working across our three terminals in Auckland CBD, Half Moon Bay, and Waiheke, this role will appeal to someone who has a passion for training, coupled with a strong background in administration.
The Customer Care Coordinator (Trainer) is responsible for leading and implementing the training program for the Customer Care Team, ensuring all team members are fully equipped to provide outstanding service.
A key part of this role is ensuring our Customer Care Team are at their best.
Supporting them to unlock what true customer experience is and doing it in the safest way possible.
With summer roles needed in peak season, we need someone who can get the team up and running fast and help renew energy for our seasoned team.
You will need to be a whizz when it comes to quality assurance, service standards, and in general unlocking the best of everyone, including the leaders of the different terminals.
Additionally, the role involves the accurate and timely implementation and scheduling of timetables, along with managing uniform distribution and supporting the sponsorship program.
The Customer Care Coordinator (Trainer) is also expected to take customer bookings and assist with marshaling duties as needed.
Key accountabilities include: Lead the delivery and management of the induction training program for new team members, ensuring that all new hires are adequately trained and integrated into the team.Implement ongoing training sessions to keep the Customer Care Team up to date on policies, procedures, and best practices to ensure continuous improvement.Regularly evaluate training programs (including content and offerings) and operational processes to identify opportunities for improvement.
Propose and implement changes to enhance team performance, service quality, and operational efficiency.Drive and oversee the quality assurance processes to monitor the performance of the Customer Care Team.Conduct regular audits and assessments to ensure compliance with internal service standards and regulatory requirements.Provide feedback and coaching to team members to enhance service quality, addressing any gaps identified through QA assessments.Support the leadership team in the accurate creation and maintenance of timetables within internal systems.Collaborate with the relevant teams to ensure that all scheduling needs are met and communicated effectively to both staff and customers.Oversee the management of uniforms for the Customer Care Team, ensuring proper distribution, tracking, and maintenance.Coordinate with suppliers, handle uniform orders, and ensure all team members are outfitted according to company standards.Additionally, you will provide general support and coordination across the Customer Care Team, assisting with daily operational needs and ensuring that team members are supported in their roles.
What's in it for you: Competitive remunerationThe opportunity to work for a company that cares about their peopleOpportunity to work with like-minded, passionate individualsAwesome travel benefits via our vessels to Waiheke and Great Barrier IslandBirthday leave - A paid day off to celebrate your birthdayHealth InsuranceHealth and Wellbeing programmeIf this role sounds like the opportunity you're looking for, please submit your CV and a cover letter, specifically addressing the above skills and experience.
A position description can be provided upon request.
SeaLink has a strong commitment to workplace health and safety and the well-being of our people.
Successful candidates will be required to undertake a pre-employment drug test and criminal record check.
All applicants will be required to provide proof of their qualifications and eligibility to work in New Zealand.

#J-18808-Ljbffr