Sales Support Coordinator

1 month ago

Canterbury, New Zealand Lineage Logistics Full time

Lineage is the world's largest temperature-controlled industrial REIT and logistics solutions provider, with a global network of over 400 facilities, spanning 25 countries across North & South America, Europe and Asia-Pacific.
Working at Lineage is not just a job - it's an opportunity to innovate and put your mark on how food moves from the farm to dinner tables around the world. As a member of the Lineage team, you are a critical link in the food supply chain.
The Asia-Pacific region currently includes Australia, New Zealand, Vietnam, Sri Lanka and Singapore employing nearly 2,500 team members.
SALES SUPPORT COORDINATOR
This is a 12 month fixed term role, to assist with the onboarding of new customers/contracts and ensure data integrity/accuracy in WMS & Salesforce systems.
About the Role:
Reporting to the Business Development Manager, we are looking for an experienced Sales Support Coordinator who can assist with customer onboarding for new customers/contracts across New Zealand, answer customer queries relating to invoicing/charging, and support in collating and analysing data for proposals and monthly reporting.
Responsibilities will include:

Ensure all rates and charges are correctly recorded in all relevant invoicing/WMS systems.
Support the rate alignment process by aligning the rates structure in WMS (MP & PX) and working with customer captains to track master data validation to ensure data structure supports the rates structure on billing cards.
Conduct revenue-at-risk audits focusing on customers with nonstandard or variable charging structures (e.g., charged by Carton/Frame/Pallet/Kg).
Support the Business Development Manager in developing and delivering customer captain training across the NZ network.
Assist in the preparation of QBRs (Quarterly Business Reviews) for ongoing customers.

The ideal candidate will have:

Strong analytical and coordination experience (ideally 3+ years) in BD / Sales type roles (ideally with the logistics industry).
An ability to form strong relationships with internal and external stakeholders.
Strong organisational and time-management skills, combined with the ability to work under pressure.
Experience working with warehouse management systems.
Experience working with a BD / Sales system (ideally Salesforce).

Why Lineage?
Lineage is more than just a cold storage logistics business. We're focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.
Lineage is dedicated to building a diverse, inclusive and authentic work environment and encourages applicants from all backgrounds to apply.
Benefits

Competitive pay.
Retail discounts as some of New Zealand's largest retailers (via the Boost Scheme).
8 hours of paid volunteer time to contribute in the community.
An employee assistance programme.

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