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Receptionist - Metrotel New Plymouth
2 weeks ago
In this role, you will be the main point of contact for our in-house and future customers.
You will be checking people in and making sure the daily operation is running smoothly.
You will be trained using our systems so you can take phone bookings, reply to emails, send invoices, and follow up with any guest inquiries.
Guest issues will arise, and you will be the first person to hear about it.
It is your responsibility to find solutions that satisfy the guest while also maintaining positive commercial and reputational outcomes for the business.
This job also involves resolving similar queries for our other branches in different locations.
Attention to detail and a high level of accuracy are important.You will monitor the fire alarm and may act as a building warden in the event of a fire.Due to the small scale of the hotel, the office/admin tasks only require a minimal amount of time.
This is a hands-on position that will involve many tasks around the property, rather than only desk work.
In morning shifts, you will assist with housekeeping while monitoring the reception phone and doorbell.
This may involve some cleaning, making beds, setting amenities, and other tasks involved with getting the rooms ready for the next guests and servicing rooms for stayovers.
You will assist with managing the housekeeping team's tasks and workflows, and you will assist with general maintenance and upkeep of the building and grounds.Laundry tasks are ongoing and involve washing, drying, and folding towels and other linen.
You are expected to show a high level of initiative in assisting the manager with ongoing maintenance and cleaning of the overall property.
At times this involves gardening, cleaning, painting, pressure washing, etc.
You will work with chemicals and some amount of machinery, and it is important that you have a good sense of safety practices, reading and following the instructions provided in the manuals, guidelines, and SDS data sheets of the product/equipment.Key Skills & Requirements:Good communicationPositive customer serviceAttention to detail and accuracyReliable and honestProficient with computersGreat initiative and team focusMultitasking and prioritisingThe right attitude displaying the above characteristics is essential.Hours can be full time or part time.To apply, contact Titan on 0272827942 or email ****** online for this role or contact Titan for more information.
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