Operations Manager

3 weeks ago

Auckland, New Zealand Cpg Hotels Full time

At CPG Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday offThe world is yours to explore, so join us today to start an adventure of a lifetimeAbout the roleThe Station Accommodation is seeking a hands-on Operations Manager who has a genuine passion for delivering superior guest service at all times in a warm, friendly manner.This role requires someone who has a key focus on customer service, maximising income and yield in conjunction with Department Heads as well as ensuring policies and procedures of the Hotel are adhered to. The Operations Manager is responsible for managing the daily operations of the property as well as assisting with staff recruitment and training.This is a full-time position, minimum 30 hours per week.Key responsibilities:Deliver exceptional customer service ensuring guests' satisfaction and comfortManage the day-to-day operations of the propertyEnsure policies and procedures of the Hotel are adhered toAssist with recruitment and training of staffTo be a role model for the team and lead by exampleMaintain effective communication among the teamTake responsibility for extra management tasks, as required, in the absence of hotel managementBe flexible to work any shifts on weekdays, weekends and public holidays as well as the ability to perform the night audit role in case of emergencyThe ideal candidate will have:Minimum 3 years' experience and success in equivalent job rolesCan-do, positive attitude that consistently delivers exceptional guest engagementPunctual, organised and trustworthyExcellent communication skills, both written and verbalAttention to detail and accuracyAbility to multi-taskImmaculate personal presentation and grooming standardsAbility to work on your own as well as part of a teamFlexibility to work a variety of shifts, including weekends and public holidaysCurrent eligibility to work in New ZealandSound like a good fit? We'd love to talk to youTo apply now for this position, please click the 'apply' button and send us your CV and cover letter.Your application will include the following questions:How many years' experience do you have as an operations manager?Which of the following statements best describes your right to work in New Zealand?Do you have customer service experience?Are you available to work on a rotating roster?Are you available to work public holidays?Do you hold a current New Zealand General Managers certificate?How would you rate your English language skills?CPG Hotels is one of New Zealand's largest privately owned hotel groups, with a collection of 12 premium and boutique properties, each with their own unique character, history and style. Renowned for creating award-winning, boutique hotels offering true Kiwi hospitality, we continue to set the bar high for excellence in service and inspiring design, constantly showing the utmost respect, care and attention to guests, staff and the environment.Perks and benefitsPaid Birthday LeaveEndless career and growth opportunitiesFantastic rewards and recognition initiativesFree access to hundreds of Hospitality coursesA variety of amazing corporate discounts
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