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Kids Club Manager

1 month ago

Auckland, New Zealand Accor Hotels Full time

Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit our careers page.Do what you love, care for the world, dare to challenge the status quo #BELIMITLESSJob DescriptionAs a Kids Club Manager, you are responsible for managing the daily operations, team, and training to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:Manage operations effectivelyFocus on meeting and exceeding agreed revenue targetsOperate within the departmental annual budgetManage customer feedback effectively to ensure continuous service and programmed improvementLiaise with other hotel departments and local attractionsEnsure customers and guests receive friendly and consistent personalized service from all team membersOversee the recruiting, managing, training and development of the teamRespond to audits to ensure continual improvement is achievedMaintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followedEnsure health and safety regulations are complied with and club rules are observed by members, clients and guestsQualificationsManagement experience within the leisure sectorAbility to work under pressureExcellent grooming standardsWillingness to develop team members and selfFlexibility to respond to a range of different work situationsAbility to work on your own or in teamsIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Passion for customer serviceAbility to close a saleUnderstanding of a children's environmentAbility to meet financial targets
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