Systems Engineer

1 month ago


Auckland, New Zealand The Instillery Group Full time

Networks & Systems Administration (Information & Communication Technology) At The Instillery, we're a team dedicated to tackling significant challenges, understanding technology's intricacies, and forming partnerships with tech leaders.
Our mission is to deliver exceptional service to our clients and our people.
We foster an environment where learning, skill development, and growth thrive.
As a fast-moving and agile organisation, we value collaboration and adaptability, often requiring our team members to contribute across various tasks, projects, and client needs.
As a Systems Engineer at The Instillery, you're seen internally as a point of escalation within the support team, for our customers and across the business.
You will be a jack of all trades, responsible for implementing, maintaining systems and infrastructure to ensure optimal performance, reliability, and security, as well as resolving any issues that may arise.
In this role you are a trusted advisor for our clients and capable of giving our clients a technical edge.
You will be able to provide technical leadership internally and externally, be skilled in Azure, AWS, on-prem infrastructure, as well as being well-versed in M365, backups, and server administration.
The role will involve: Supporting our clients with their technical operations - resolving issues and enabling them in their day-to-day operations from a systems engineering / L3 capacity.
Ensuring SDM requests are prioritised appropriately and carried out according to set NPA (next point of action).
Maintaining effective relationships both internally at The Instillery and externally with customers so communication lines are open and well organised; Coaching junior engineers in the team and leading by example with your troubleshooting and technical capability.
Participating in process improvement activities and sharing best practices with the team.
Our ideal candidate will have: 2+ years experience in a Systems Engineer or similar role, within an MSP/fast-paced technology environment.
Exceptional technical troubleshooting and problem solving skills, and a confident communicator.
Highly skilled in Azure and experience in AWS platform management.
Experience with Microsoft Exchange, Active Directory, Windows Server, Terminal services, Microsoft 365, VMWare, ESXi, Hyper-V, Citrix.
Experience in backup technologies such as Veeam, ShadowProtect, AvePoint.
Networking knowledge would be an advantage.
All candidates should be eligible to work in NZ currently.
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