Store Manager

3 weeks ago


Auckland, New Zealand Sushi Pac Full time

Management - Store (Retail & Consumer Products) Job Type: Full time Company: UWAS Limited (trading as SushiPac Queen Street) Location: Queen Street, Auckland About Us: SushiPac Queen Street is a popular sushi shop located in the heart of Auckland. We pride ourselves on offering fresh, high-quality sushi and excellent customer service. We are seeking a proactive and experienced Store Manager to lead our team and drive the operational and commercial success of the business. Key Responsibilities: Lead and Manage Operations : Oversee daily operations, ensuring smooth and efficient store management, and deliver exceptional customer service. Demand Planning & Stock Management : Manage stock levels, forecast demand to meet customer needs, and minimize waste. Ensure timely ordering of supplies, balancing availability and cost-effectiveness. Team Leadership : Lead, mentor, and develop a team of staff, fostering a culture of excellence and growth. Manage staff rosters, recruitment, training, and performance evaluations. Customer & Stakeholder Collaboration : Engage with customers to gather feedback, improve service, and ensure high satisfaction. Build and maintain relationships with suppliers to optimize supply chain efficiency. Business Planning : Develop and execute marketing strategies to increase sales and grow the business, focusing on customer acquisition and retention. Performance & KPI Management : Track and analyze key performance indicators (KPIs) related to sales, customer satisfaction, waste, and operational efficiency. Adjust processes to continuously improve business outcomes. Financial Management : Manage budgets, control costs, and ensure profitability. Conduct regular financial analysis to optimize store performance. Health & Safety Compliance : Ensure the store complies with all health, safety, and food hygiene regulations, maintaining a clean and welcoming environment. Continuous Improvement : Identify and implement opportunities for process improvements to enhance store efficiency and customer experience. Key Requirements: Qualifications & Experience : Bachelor degree in Management or Hospitality At least 12 months experience in managing operations, supply/demand processes, or similar roles in dynamic, fast-paced environments. Knowledge of sushi or Japanese cuisine is an advantage but not essential. Leadership & Team Management : Strong leadership skills with the ability to develop, mentor, and motivate a team to deliver excellent service. Customer-Focused : Strong stakeholder management skills, with a passion for delivering outstanding customer experiences. Problem Solving & Analytical Skills : Ability to analyze sales data and customer feedback to optimize operations, manage stock levels, and enhance business performance. Communication Skills : Excellent interpersonal and communication skills to engage with staff, suppliers, and customers. Flexibility & Initiative : Ability to work independently, take initiative, and adapt to changing circumstances. Willingness to work weekends and public holidays. Application Questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a store manager? Do you have experience preparing work rosters? What's the largest size team you have managed? Do you have customer service experience? Do you have experience in a sales role? How many years of recruitment experience do you have? How many years of retail management experience do you have? #J-18808-Ljbffr



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