Housing Support Manager

2 months ago

Far North, New Zealand Kainga Ora Full time

Support our customers to achieve housing and social stability. Full time Permanent opportunity in Whangarei Northland. $80,094 salary + 5 weeks' annual leave + Suite of benefits.Our organisation at Kainga Ora is responsible for transforming New Zealand's housing choices, outcomes, and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.What is exciting about working for Kainga Ora is the chance to make a real and positive impact on New Zealanders' lives. With skills, planning, and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.We are passionate about transforming New Zealand for the better. This includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests, and aspirations under the guidance of Te Tiriti o Waitangi.Role OverviewAs a Housing Support Manager, you will work directly with a portfolio of customers and their whanau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are met and continue to be met as they change over time.You will visit customers at their Kainga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whanau. You will work as part of a local team that takes a holistic approach to support tenants in accessing jobs, amenities, and services to thrive within their communities. You will also be required to work with tenants on rent arrears and debt collection/recovery.What You Will BringWe need people who care as much as we do and are passionate about supporting customers with challenging housing and wellbeing needs. You'll be a natural relationship-builder, relating to customers from all backgrounds.You'll be skilled at de-escalating highly emotional situations, with the ability to problem-solve and understand the reasons behind customer issues. You'll be comfortable and skilled in working on rent arrears and debt recovery.Your cultural awareness will foster an aligned approach to customers' aspirations and preferences, particularly in working with Maori and Pasifika. As this role requires travel around the local area, you will need a current and full NZ driver's license (vehicle provided).As a Kainga Ora - Homes and Communities employee, we want to ensure you have all the tools and support you need. We prioritize your health and work-life balance and support your personal and career development through on-the-job learning, training courses, secondments, and study opportunities.
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