It Support Engineer Grinding Gear Games

3 weeks ago

Auckland, New Zealand Tsumea Full time

Grinding Gear GamesGames Developer from New Zealand, AucklandJobs Opened Until Filled at Grinding Gear GamesWe are Grinding Gear Games, creators of the award-winning dark fantasy Action RPG Path of Exile. We're a world-class studio of more than 180 developers based in Auckland, New Zealand and we're currently expanding the Path of Exile 2 functional support team.We're seeking a talented IT Support Engineer to join our team at our office in Auckland, New Zealand.Location: On-site in Henderson, Auckland, New ZealandRelocation assistance (for the right candidate, if needed)Full time position - 40 hours a weekThe position includes the following duties:Provide comprehensive technical support across all departmentsResolve hardware and software issues while maintaining high service levelsManage user accounts, software deployment, and system configurationsWork with Systems Administration team on IT asset managementAssist with basic server hardware support tasksCreate and maintain technical documentation and support proceduresImplement process improvements and support automationParticipate in hardware lifecycle management and procurement planningWe are seeking someone with:2+ years of experience in desktop support or similar IT roleStrong knowledge of Windows desktop/server environmentsExperience with software deployment and patch managementExperience supporting creative professionals in a fast-paced environmentExcellent problem-solving and analytical skillsStrong communication abilities and customer service orientationKnowledge of IT security best practicesAbility to identify and address technical needs independently, with a track record of implementing improvements without direct oversightPluses:Experience supporting game development teamsFamiliarity with game development tools (version control, game engines, 3D software)Experience with automation and scriptingHow to applyIf you meet the above requirements, please email your resume and a cover letter to ****** with your name and the role you are applying for in the subject line.
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