Customer Services/Claims

3 days ago


ManawatuWanganui, New Zealand New Zealand Couriers Limited Full time

Customer Services/Claims - FX Parental Leave CoverNZCListed 9 days agoListing DescriptionLocationJob typeDurationDuration: ContractDescriptionAbout New Zealand Couriers: Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery.
Now with over 1,100 employees and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways.About the Role: Based at our Whangarei branch, the Customer Services and Claims Officer takes calls and answers emails in support of our customers checking in on their parcel deliveries.
As part of a team well-versed in service excellence, you'll also collaborate with our operations team and courier drivers in locating parcels, working towards the shared goal of ensuring customers' freight is getting where it needs to be.This is a fixed-term, part-time position, working Monday to Friday 10:00 am - 2:30 pm with rostered Saturdays 8:00 am - 11:00 am.
This position is fixed-term from March 2025 until August 2025.Key responsibilities include:Overseeing reception counter and responding to visiting customersHandling customer queries via phone and emailData entry and processing of misdirected/undeliverable freightAssisting in operational and admin duties as requiredAbout you:You have proven success in creating positive customer experiencesAbility to relate well to customers and contractorsA natural problem solver, you will look for opportunities to meet customer needsYou can bring transferable service skills to the fast-paced logistics industryTeam player who has a strong desire to make a real differenceJoin us and in return we can offer:A supportive and high-performing team environmentOnsite parking availableGrow your career with Freightways, an NZX Top 50 companyAt New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done.
If this sounds like you, apply here now
Please attach your CV and cover letter outlining your suitability for this role.All candidates will be required to provide proof of NZ working rights and undergo pre-employment screening.Apply online for this role or contact John Haile for more information.
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