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Fleet Services Team Coordinator

2 weeks ago

Auckland, New Zealand Miles Group Full time

Add expected salary to your profile for insights Who we are.. We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ.
A total portfolio under management of $2.5 Billion and over 1200 employees.
Learn more about us Some of our perks include.. Recharge and relax with up to four extra days of leave each year.
We call them Wellness days We offer industry leading 20 weeks paid parental leave Save plenty with vehicle salary packaging Monetary service milestone awards Recruitment referral bonus Discounted mobility products and services Flexible work arrangements Career progression opportunities (over 25% of our vacancies get filled internally)
Education support towards your growth, including an individual learning budget per year, free access to LinkedIn Learning and more Two paid volunteer days each year to give back to causes that matter to you Health and wellbeing support including a subsidy and an innovative Employee Assistance Program About the role..
This position is responsible for the supply of operational support and customer service relating to vehicle registration renewals, road user charges, fuel cards, rental/transportation vehicles, FBT, infringements and roadside assistance.
The successful candidate is also responsible for sharing their knowledge of the processes and procedures and is therefore responsible for the ongoing training of the fleet services team members to deliver exceptional customer experiences.
Tasks and responsibilities..
Provide support to the Manager, Fleet Services by acting as the first point of escalation, audit and quality control of processes and calls across the business, working effectively with the wider Fleet Services team to ensure the department's accountabilities are met including support of the vision and goals of the company to provide superior service aligned with the client's needs and the organisation's business objectives Responsible for the face-to-face training for the existing team members and the onboarding and training of new employees, and support the Manager, Fleet Services with ongoing process improvement Thoroughly and efficiently respond to customer calls and enquiries, supply and cancel fuel cards and toll tags, renew registrations and process infringements, in strict accordance with the Company processes, whilst maintaining KPIs and ensuring all deadlines are met Establish and maintain good relationships with all suppliers (Fuel, Toll, Roadside Assistance, Infringement and NZTA) ensuring they are paid in a timely manner, costs allocated appropriately, and accounts reconciled Ensure all company databases, documentation and filing systems are accurate and up to date, and accurately follow the Customer Complaints Management process Maintain courteous and productive relationships within your team and cross-functionally with other teams Skills and experience..
Experience in a customer service role in a senior capacity Demonstrates a high-level attention to detail Good working knowledge of the MS Office suite of applications Can solve problems through to complete resolution for customers in a timely and effective manner Demonstrates strong organisational and prioritisation skills to meet specified deadlines and reports regularly on progress Demonstrates excellent listening skills, and effectively seeks clarification on requests/instructions What's next.. We'd love to hear from you if you're ready to take on your next challenge at a company that embodies diversity and belonging and offers work-life balance and career development.
We are a proud equal opportunity employer.
Resumes may be sent, and interviews may take place prior to closure date for applications.
To give yourself the best chance of selection, please do not leave your application to the application 'close' date.
As a pre-requisite to employment, the successful applicant will be required to complete a pre-employment screening.
The success of our business begins and ends with our people.
This is why a career at sgfleet will provide you with greater opportunities, challenges and job satisfaction, so that you can exceed your own expectations.
We are an organisation that encourages diversity and is dedicated to teamwork, collaboration, training and innovation.
As an organisation with over 350 employees working in the forefront of the Fleet Management and Leasing industry, we believe our people are the key determinant of our continuing success and are instrumental in making sgfleet a great company.
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