Senior Customer Regulatory Specialist

Korero mo te turanga - About the role
We are excited to announce we have two newly created Senior Customer Regulatory Specialist roles within our Crown Property team. These roles are part of a recent change initiative aimed at fostering closer relationships with our customers and developing a more strategic approach to managing the Crown property across New Zealand.
It's a unique opportunity to contribute to the responsible stewardship and sustainable use of Crown Land for the benefit of both current and future generations.
As a key member of our Crown Property team, you will ensure that property portfolios are managed in compliance with legislative and maintenance requirements. A significant part of your role will involve collaborating closely with Iwi, particularly in the management of Treaty settlement properties. Building and maintaining strong, respectful partnerships with Iwi is a priority for us as we work together to honour treaty obligations and enhance the value and utility of Crown Land.
Hamilton is our preferred location for at least one of the two roles available, but Wellington-based applicants will also be considered.
The Team for Land and Waterways: In this role, you will be part of a team responsible for overseeing reactive maintenance, processing complex applications, and managing compliance for a wide range of activities such as agriculture, forestry, and mining. You will also manage contractors delivering services across the Crown property portfolio. The Land and Waterways team handles the management of leases, renewals, and ongoing property oversight through site inspections and consistent communication with leaseholders. This includes managing Crown land purchases and Treaty acquisitions, which require a deep understanding of Treaty settlements and land management to provide accurate advice to Treaty partners and serve as a key link between Crown Property and our valued partners and customers.
We are seeking candidates with experience in fast-paced, customer-focused environments where statutory decision-making is a regular part of your role. You will have a strong grasp of system workflows and business processes, along with proficiency in contract and project management. The ability to perform effectively in a high-pressure operational setting is critical, as is the capacity for prompt, consistent decision-making.
Significant prior experience in land management, forestry, mining, contracting, compliance, inspection, or asset management, together with hands-on experience including scheduled and planned maintenance is essential to succeed in this role. Our portfolio is challenging and diverse, and your role will involve travelling to undertake site inspections, often in isolated and rural areas.
He pukenga tou - Skills & Experience

7-10 years experience in land management, forestry, mining, contracting, compliance, inspection, or asset management.
Significant hands-on experience in land management, including scheduled and planned maintenance, as well as asset management.
Contract management, administration, and project management experience ensuring the successful delivery of services and projects.
In-depth knowledge of government legislation, including national policy statements and local authority regulations, is critical for ensuring compliance and informed decision-making.
A strong understanding of land-related laws and regulations, particularly the Resource Management Act 1991, Biosecurity Act 1993, Forests Act 1949, and relevant national policy statements.
Proficiency in stakeholder engagement and relationship building, especially in environments involving multiple stakeholders, including Iwi and government agencies.
Extensive experience with Treaty settlements and Maori-Crown relations, alongside a deep understanding of the Treaty of Waitangi, strong Iwi engagement skills, knowledge of relevant legislation, and a background in law, public policy, or land management.
Exceptional communication skills, along with the ability to adapt flexibly to various tasks and scenarios.
Strong problem-solving abilities and the capacity to apply logical reasoning under pressure, with the ability to make quick, sound decisions in a fast-paced environment.
A valid unrestricted New Zealand Driver's license.
A relevant qualification in contract or project management, or a related discipline.

Nga mea e tukuna ana e tatau - What we offer our employees

Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
Eye & ear care reimbursements.
Annual Flu Vaccinations.
Reduced Health Insurance Premiums.
Diverse groups and networks.
If eligible for paid parental leave, you will be entitled to a top-up payment for the first 18 weeks of the 26 weeks.
A minimum of four weeks and three days annual leave.

Te Takinatanga - Our Story: Toitu Te Whenua plays a vital role in understanding, developing, and caring for New Zealand's whenua, moana and arawai (land, sea and waterways). Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference.
Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations. Now and for future generations.
Our Kia Toipoto Intentions - Public Service Gender, Maori, Pacific and Ethnic Pay Gap Action Plan: Toitu Te Whenua is a diverse team of individuals with different experience and perspectives. This drives our culture and high performance. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential.
As an inclusive and supportive employer, we value difference and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. As an organisation we embrace diversity, encourage work-life balance and have a flexible approach to the way we work which means you will quickly feel connected and valued.
Tono mai - How to Apply
If you're eyeing up this role and believe you've got what it takes, please apply, or get in touch with the team. To apply, please click Apply Online. You'll be taken through to our Toitu Te Whenua Careers Centre where you'll be able to review further information about the responsibilities and accountabilities of this role in the Position Description.
You'll be able to complete your online application form and upload a copy of your CV / Cover Letter. Please note, while applications close Sunday, 24 November 2024, we may be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date. Therefore, please apply as soon as possible if you are interested in this position.
For tracking and evaluation purposes, all applications must be submitted via our online process. You must have the legal right to live and work in New Zealand to be eligible for this position. You may notice that the Position Description title for this role (Customer Regulatory Specialist Level Toru / Three) doesn't match the advertised title.
At Toitu Te Whenua we design our roles around shared capabilities (rather than focusing on tasks). This means our position descriptions are broad; one position description can cover many roles, this is known as Broad Based Role (BBR). Using BBR allows us to be responsive to our customers and to strengthen the connections across our organisation. It also gives us the flexibility to provide wider opportunities to our people, to further their careers.
If you have any questions about this role or working at Toitu Te Whenua, please email ****** and our Recruitment Team will be in touch with you.
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