Customer Success Representative

About the roleWe're looking for you—A self-starter. A go-getter. Someone that's passionate about farmers. Someone who sees their success as your success. This is your chance to be part of a positive disruption in the farming industry, directly shaping how Halter's technology is used on farms across the Clutha District (Gore / Balclutha / Milton etc).Imagine looking back in a few years, knowing you played a key role in transforming farming. You'll be part of the team that helped farmers move beyond 3 am alarms to get cows in, putting up fences, measuring pasture, or detecting heats. You'll be guiding them into a new era of farming efficiency and sustainability, making sure they extract every bit of value from Halter.You will find yourself on the road most days, deeply understanding a farmer's goals and ambitions, then helping them utilise Halter to achieve them. You won't always find a playbook, that's the nature of paving a new industry. You'll be engaging with the top industry experts in your region, helping educate and build relationships with Vets, Consultants and bankers alike. You'll also be critical in growing Halter's impact within the region, sourcing leads and finding opportunities to expand across existing farms.You'll be part of an extremely driven and enthusiastic broader NZ customer team, that holds responsibility for growing and retaining our NZ farmer base, with a number of other reps locally based to support you every step of the way.Could this be your next adventure? If you care deeply about farmers and their success, if you thrive under pressure and stay cool when challenges arise, this could be the perfect fit. You're someone who takes pride in delivering a world-class customer experience and won't settle for anything less. Building strong, authentic relationships with farmers will be second nature to you—you'll understand their needs and help them reach their goals with Halter's cutting-edge technology. You're eager to make a real impact, always ready to take initiative and turn your ideas into action.This won't be the easiest role you've ever had, but it could be the most fulfilling and impactful work of your career.Location: This candidate would ideally be based around the Clutha District (Gore / Balclutha / Milton etc.). Frequent travel is required to meet with farmers daily.What your day could look likeCustomer Success & Revenue Growth: You'll work directly with farmers in your region, ensuring they get the most out of Halter. You'll help them achieve their goals and show them the real impact Halter can have on their farming business. Your efforts will directly contribute to retaining and expanding Halter's revenue in the region.Account Management: You'll take the lead in engaging with farmers, and building genuine and long-lasting relationships. You'll know exactly when and how to step in to help them maximise Halter's potential for their business.Relationship Management: Reaching beyond our customers to those who have an impact on the farming community. You'll be known in the Rural Professional community and continue to grow these networks to help articulate how Halter can be important for them and their customers.Value Optimisation: Your role will focus on driving profitability and value for farmers by identifying opportunities to optimise their operations with Halter's technology. You'll collaborate with them to develop strategies that increase efficiency, improve pasture management, enhance reproduction results, and ultimately boost their bottom line. You'll be the trusted advisor they turn to for insights and recommendations that lead to real, measurable improvements.Growth Initiatives: You'll work closely with cross-functional teams to continuously improve and refine the Halter customer experience. You'll always be on the lookout for ways to innovate and upgrade our service, ensuring Halter stays ahead of the curve.By excelling in this role, you'll have a significant impact on every aspect of a farm's operation—from profitability and reproduction results to animal health, pasture management, time management, and overall farm goals. Very few roles offer such a comprehensive influence on farming outcomes.Who are we looking for?You have a phenomenal attitude and thrive on being a team player who consistently overcomes challenges.You value working with high-performing teams and want to be a part of a great culture.You're the person who walks toward pressure, excited by hard problems.You've had experience in customer success and or account management especially in managing high-stakes accounts and building relationships with diverse groups of people. We are looking at candidates at all levels of experience for this role.You're an innovative thinker with a proven track record of implementing solutions that deliver exceptional customer outcomes.You're data-driven and understand the nuances of managing customer touchpoints and driving success.If you have experience in the agricultural sector, that's a big bonus—but it's not a dealbreaker.You thrive in a dynamic, fast-paced environment and love working with a high degree of autonomy.You're hungry for success and personal growth, ready to evolve quickly alongside a world-class team.You're not just applying for a job—you're here because you want to make a lasting impact on the future of farming and be part of something truly revolutionary.Why our team loves working at HalterEvery now and again a company comes along that disrupts and transforms an entire industry, leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry. We have a genuine and shared connection to our mission to make a difference in the world.Our product changes the lives of our customers, directly improving their livelihoods and their lifestyle. Your work matters.Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement, risk and reward of a high-growth technology scale-up on the global stage. Our ideas are truly valued, we are able to move fast, and our impact is real.Healthy body, healthy mind. We're partnered with Southern Cross Health Insurance to support your well-being.We offer 6 months of fully paid parental leave for primary caregivers, 4 weeks of fully paid secondary caregiver leave and many other parental benefits that support you and your family.Our personal growth is important. Halter offers an annual $1000 self-development budget to be used for anything that fuels personal growth.Our time to recharge is valued, we're offered wellness leave and unlimited paid annual leave.Importantly, we offer an inclusive and attractive remuneration package made up of salary, benefits and an employee stock ownership plan.About HalterAt Halter, we're on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you'll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We're committed to delivering real change in the world - this isn't easy, and in truth, we love that it's hard. We're backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab's Peter Beck and Icehouse ventures.To find out more, visit our careers website, LinkedIn & Instagram.Join our teamHalter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don't necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We'd love to chat to see if you'll be an epic fitIf this opportunity sounds like you, please apply below by sending through your cover letter explaining why you're excited about this role and working at Halter, along with your CV, and we'll be in touchPlease also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.
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