Graduate End User Support Engineer

2 weeks ago

Whanganui, New Zealand Palmerston North City Council Full time

Palmerston North City Council – Manawatu County Make a Difference: Contribute to the development of Palmerston North City while enjoying a fulfilling career that positively impacts our community.
Learning and Development Opportunities: Take your career to new heights with Learning and Development opportunities within Palmerston North City Council.
Benefits: We do more than just pay you a salary too.
We have awesome benefits to support you including 5 weeks annual leave and hybrid working.
About the role We are seeking a motivated Graduate (End User Support Engineer) to join our End User Support Team within the Digital Operations team.
This is a fantastic opportunity for recent graduates or individuals looking to kickstart their career in IT support.
You will play a critical role in resolving technical issues and ensuring the seamless operation of our IT systems.
This opportunity is fixed term (6 months) and full-time, 40 hours per week, Monday to Friday.
Your focus in this role will include: Incident Management: Respond to and coordinate support requests, diagnosing and resolving technical incidents while minimizing service disruptions.
Systems Installation and Removal: Assist in the installation and configuration of hardware and software, ensuring adherence to safety and quality standards.
Customer Service Support: Serve as the first point of contact for IT support, providing exceptional service to internal users and escalating issues when necessary.
Application Support: Help maintain live applications, ensuring they function effectively and meet user needs.
Automation and Improvement: Seek opportunities to streamline processes and enhance service delivery through automation.
About you Qualifications: A relevant certificate in Information Technology, Computer Science, Engineering, or a related field.
Experience: While prior experience is a plus, recent graduates are encouraged to apply
Familiarity with IT service management principles is beneficial.
Technical Skills: Strong understanding of Microsoft Windows environments and mobile device management is essential.
Attributes: Excellent communication skills, a proactive attitude, and a strong commitment to customer service.
What we offer: Competitive remuneration between $65,687 and $77,279, with a 3% KiwiSaver employer contribution (where eligible).
5 weeks annual leave and a community service day every year.
Hybrid working principles.
Free access to our on-site fitness equipment.
Confidential counselling service.
Waiata group.
Various wellbeing spaces, including parents' room and wellness/prayer room; we value our employee experience.
We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position.
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