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Systems Engineer

1 week ago

Hastings, Hawke's Bay, New Zealand New Era It Full time

The primary role for the Systems Engineer is to provide technical support to clients including remedial maintenance support on infrastructure, LAN and WAN networks and implementation of new technologies.Duties and responsibilities include but may not be limited to the following:Providing remote and onsite support for client environmentsWorking directly with clients in terms of testing, diagnosing, repairing, configuring and upgrading hardware and associated IT equipmentActing as an escalation point and aiding more junior members of the teamResponding to incidences and assigned problems to meet SLA requirementsLiaising with vendors if requiredEnsuring equipment configuration, error logs and code levels are within set specificationsDeveloping and maintaining technical procedure and system documentation for the supported architecturesProactively improving and automating technical proceduresMaintaining and developing broad, high level technical knowledge and skills across technologies deployed by New Era, through self-study and internal and external training coursesDocumenting daily activity, through mandated time sheeting system, in an accurate and timely mannerOther related duties as requiredWho we are looking forSuccessful candidates must possess the following:Technical Expertise:Problem-Solving and Troubleshooting – strong diagnostic and analytical skills for identifying and resolving system issues efficiently.Automation and Scripting – proficiency in scripting languages like PowerShell, Python, or Bash for automating routine tasks.Security – in-depth understanding of cybersecurity principles, including system hardening, vulnerability management, and incident response.Crisis Management – expertise in managing high-pressure scenarios, such as outages or critical system failures, while leading a team to resolution.Communication Skills – clear written and verbal communication for documentation and collaboration across technical and non-technical teamsMinimum 3–5 years in a systems engineering or related IT role.Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience) is preferredCertifications (preferred) such as:CompTIA Network+ or Security+Microsoft Certified: Azure Administrator AssociateAWS Certified Solutions ArchitectCisco Certified Network Associate (CCNA)VMware Certified Professional (VCP)Experience with database technologies (e.g., SQL Server, MySQL, PostgreSQL) is desirable.Experience in leading and motivating a team.Client, stakeholders management experience will also be an advantage.Proficiency in systems design, deployment, and maintenance (e.g., Windows, macOS environments).Advanced understanding of networking concepts, including TCP/IP, DNS, DHCP, firewalls, and VPNs.Experience with virtualization technologies (e.g., VMware, Hyper-V, or Kubernetes).Expertise in cloud platforms (e.g., AWS, Azure, or Google Cloud).What we offerA friendly team environment with a strong technical support networkBroad range of options for training and developing your IT skillsOpportunity to work with the IT industry's latest technologiesInternal career growth for high performers and IT super-starsCost price on products from our suppliersWhat we doNew Era Technology is a global technology solutions provider with 4,500+ employees and 80+ offices around the world.
New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.Who we areNew Era promotes a culture of continued development, both personal and professional.
As a team member, you will receive competitive benefits, industry training, and certifications.
We are team-oriented and have a positive environment filled with incredible staff, who have a genuine passion for providing the best service to our clients worldwide.
We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field.
We are looking for new team members who showcase our core values of community, integrity, agility and commitment.
If this resonates with you, there is an opportunity to join New Era Technology's growing team of highly skilled and industry-certified professionals.
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