Telephone Operator – Call Centre

1 week ago

Nelson, New Zealand Nelson Marlborough Health Full time

Casual position - Hours on an as per needed basis Location: Nelson Hospital Bring your administrative experience and customer-focused skills to supporting healthcare Busy role for efficient telephonists who enjoy multi-tasking Join Health New Zealand | Te Whatu Ora Nelson Marlborough at a key time of change where you will meaningfully contribute to our kaupapa of creating a more equitable, accessible, cohesive, and people-centred health system. This is mahi that will improve the health and well-being of everyone in Aotearoa, and we've got an opportunity for you to be part of it.
We are looking for telephone operators for our busy (24/7) call centre at Nelson Hospital.
This is a diverse role where no two days are the same. The positions would appeal to those who enjoy a challenge and look for job satisfaction.
Answering the phone, after-hours reception duties, interacting with the public and dealing with emergency situations. We have day, evening and night shifts available. Ideally, you will have the flexibility to work additional hours from time to time to assist with covering staff leave and illness.
Ko wai he kaitono totika? (Who is an appropriate applicant?) To succeed in this role, you will have a bright, friendly and outgoing personality with great interpersonal skills and a strong customer service focus. You will be highly organised and efficient with the ability to multitask and remain calm under pressure.
We expect intermediate computer skills, ideally with PC-based switchboard experience. However, we will consider applications from those without switchboard experience, where an aptitude for this type of work can be demonstrated, as full training will be given.
The successful candidate must be eligible to work in New Zealand or hold a valid NZ visa at the time of applying. Health NZ Nelson Marlborough is the main health provider for the Te Tau Ihu, the top of the south. With nearly 3,000 employees, we are Nelson's and Marlborough's largest employer supporting the health and wellbeing of over 150,000 citizens across the region.
Our main locations are Nelson and Wairau Hospitals, and the Richmond and Marlborough Health Hubs, but we are spread across the region and service all parts of the community. Our work can be challenging, but we are up for it. We have a great team and we work hard to make a difference.
We value integrity, innovation, respect and teamwork.
Nga huanga o tenei mahi (The benefits of this position) We do great work and we need a great team to help us deliver. We provide professional development opportunities, job security, and workplace wellness programmes.
At Health NZ Nelson Marlborough we encourage a workforce that is innovative, eager to learn and enhance their skills, and passionate about caring for our community.
Nelson Tasman is a place of stunning natural landscapes – lakes, mountains, rivers, native bush and beaches. The region is known for its relaxed lifestyle and year-round dry and sunny days. Find out more at Nelson Tasman.
Apply now, it's easy. Please fill in our online application form and include a cover letter explaining your interest in this position.
Applications close: Open until filled. Applications will be reviewed as they are received, so we encourage you to apply early.
Health NZ Nelson Marlborough strongly endorses Te Tiriti o Waitangi.
We believe that to achieve equity in health outcomes for Maori we need a workforce reflective of the population it serves. We strongly encourage applications from candidates who identify as Maori and we recruit for cultural competence.
He waka eke noa. We are all in this together.

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