Software Application Support Engineer

1 month ago

Canterbury, New Zealand Sourced It And Technology Specialists Full time

Support software deployments, configurations, and issue resolutions for valued clients in the Australasian healthcare industrySoftware Application Support Engineer, Permanent, Intermediate to Senior level$70-90k, depending on experienceChristchurch, 3-4 days per week in the office, hours 10am-7pmRole Overview:Support software deployments, configurations, and issue resolutions for valued clients in the Australasian healthcare industry.What our client can offer:This role provides a unique opportunity to be part of a growing team with significant autonomy. The company has established support processes, and you'll play a key role in enhancing them. As you settle in, there's potential to take on a Subject Matter Expert role within the support function. The work environment is collaborative, with a focus on continuous improvement and high standards of customer service.What you will do:You will handle the operational aspects of software deployments and upgrades, focusing on configuration and troubleshooting tasks. This includes managing releases, addressing technical issues, and supporting mainly the Australian client base. Regular communication with internal teams and clients, including project managers and clinicians, will be a key part of your daily tasks.Skills and experience we are looking for:A minimum of 4 years in a software application support role in a software development environment is essential.Strong scripting skills in JavaScript or LUAExperience with software deployment and configurationExcellent written and spoken EnglishStrong customer service skillsPatience and a continuous improvement mindsetLocated in Christchurch with availability for office presence 3-4 days a weekEligibility to work in New Zealand; no visa sponsorship availableWhat to do next:Apply using the Apply button on this page
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