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Southern Jet Boats Customer Services Manager

2 weeks ago

Christchurch, Canterbury, New Zealand Te Runanga O Ngai Tahu Full time

Southern Jet Boats Customer Services Manager1 week ago Be among the first 25 applicantsQueenstown Lakes | Full-time, Permanent | Lead a Thriving TeamAre you ready to take the helm of an iconic adventure tourism experience?
Shotover Jet and Dart River Adventures are on the hunt for a dynamic Customer Services Manager / Tumu to drive customer service excellence and operational success across our Southern Jet Boat businesses.Who are we?Ngai Tahu Tourism is all about making the connection - tuia - with our customers, through our people, to our place and to Ngai Tahu.
We take pride in welcoming manuhiri (visitors) with open arms and delivering unforgettable experiences, infused with manaakitanga (hospitality) and kaitiakitanga (guardianship of our environment).About The RoleThis leadership role is at the heart of our customer experience, ensuring smooth daily operations and driving innovation in retail, photography, and ancillary revenue streams.
You'll manage a team of 25+ customer service professionals, shaping the way we deliver world-class tourism while upholding our Ngai Tahu values.Key Responsibilities - Nga Kawenga TakohangaCustomer Service Leadership - Lead by example, creating a fun, engaging, and professional atmosphere for both customers and staff.Team & Performance Management - Recruit, train, and develop a high-performing team with a culture of excellence and continuous improvement.Retail & Revenue Innovation - Oversee retail operations, maximise sales opportunities, and ensure efficient stock management.Operational Excellence - Maintain smooth reservation, ticketing, and cash-handling processes while optimizing efficiency.Sustainability & Kaitiakitanga - Support Ngai Tahu Tourism's journey to becoming carbon zero by 2040 and champion sustainable tourism practices.Cultural Confidence - Embrace Ngai Tahu values, tikanga, and te reo Maori, supporting a workplace that celebrates our unique identity.What You'll Bring - Nga Pukenga4+ years of customer service and reservations experience.2+ years in people management, including training and development.Strong leadership, communication, and problem-solving skills.A proactive, results-driven mindset with a passion for tourism and cultural connection.Retail sales experience (desirable).A tertiary business qualification or tourism industry experience is highly desirable.Why Join Us?At Ngai Tahu Tourism, we offer more than just a job - we offer a whanau.
Be part of a business that connects people to our stunning whenua, nurtures cultural pride, and protects our environment for future generations.
Mo tatou, a, mo ka uri a muri ake nei - for us and our children after us.Ready to Lead the Way?If you're an experienced leader with a passion for customer service and adventure tourism, we'd love to hear from you.Apply now
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