Lead Consultant Learning

Rabobank is the world's leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients.Our purpose is clear: we enable our clients to feed the world sustainably. Our commitment to our employees and customers is at the heart of everything we do.Job Overview/Purpose:As an impactful Senior Learning Consultant CBNZ working within the HR team NZ, and the regional People, Culture and Talent Team, you will lead the learning and development advice and solutions, including technical capability for our people in Country Banking New Zealand (CBNZ) community and wider NZ business.Core priorities include:Developing skilled and capable peopleSupporting people developmentSupporting talent managementEmbedding a learning and performance culture across business unitsThrough our Australia & New Zealand Rabobank business & people strategy framework we implement value add solutions, practices and processes that facilitate the achievement of the organisations goals. Conducting learning needs analysis, solution design, program development and facilitation and coaching of Learning & Development programs to address business, performance, team and capability gaps within our business units and teams. Advise the business on training plans, communication & prioritisation.Context of Job:The HR NZ team delivering on the People Plan for NZ across HR, learning and development. People, Talent and Culture sits within the wider RANZ Human Resources Division.The team oversees a number of key functions including: learning support and initiatives; development of leadership capability of our people; development of technical capability of our people; strategic planning for our workforce; embedding the principles of diversity & inclusion throughout the organisation. In undertaking these activities, the team contributes to a number of the key strategic priorities of Regional, Australia and New Zealand including "Empower employees who live the standards", "Leverage our knowledge and network to drive our impact" and "Being commercial and in control (everyone, at all levels)".The Senior Learning Consultant CBNZ will make a valuable contribution to the team's activities, in particular those that relate to learning initiatives.Country Banking NZ employees located in Regional offices (Agribusiness Analysts, Area Administration Analyst and Agribusiness Associates) deal with a number of systems and processes in their day to day work and these areas have been identified as a key need for ongoing up-skilling.There are a number of systems development changes underway that will have a learning and upskill component to them. Changes are driven and managed from projects generally based outside New Zealand and this role will need to be across these updates on behalf of the NZ business.Employees work with and in principle collaborate nationally to support a large network with a total staff number of approximately 521 employees in Rabobank New Zealand.The challenge of the role is to enhance staff systems skills/knowledge and end to end process skills to deliver improved efficiencies for our clients.The role will involve extensive travel with several days stay in offices/regions across NZ throughout the year. There may also be some travel to Australia.The Senior Learning Consultant CBNZ will have sound training, facilitation and delivery skills. It is preferable the Senior Learning Consultant CBNZ has several years' experience in banking sector in a similar role delivering training.Deep existing knowledge of the CBNZ Agri banking roles requirements and familiarity with our clients, culture and practices would be invaluable in gaining trust and having influence at the office/regional level and be a key factor in successful transfer of the training contents/knowledge. Sound knowledge of Country Banking skills, processes and systems supports capability solutions with the right outcomes.Key Responsibilities and Accountabilities:Operates with a One-Rabo and One HR Team approach. Constructively contributes to the HR NZ, and People Development and Strategic Workforce Management Team.Develop and lead a learning strategy for Country Banking New Zealand with the Leadership, learning Manager.Contribute to the Rabobank New Zealand Graduate programme, supporting the programme manager in the delivery of workshops, technical content and programme requirements.Develop on the job induction solutions to support managers and new starters in Country Banking New Zealand.Undertake training needs analysis for CBNZ and other function as required and identify job families, career pathways and skills required for the future.Conducts training needs analysis by collecting information pertaining to work procedures, work flow, clients and reports; understanding job-specific functions and tasks to make training recommendation and plans.Collects information on new staff members, starting dates and development needs.Determines utilisation requirements by researching systems cycle times in Country Banking processes in conjunction with Operational Excellence teams.Designs training solutions by identifying and describing information needs; using desktop publishing; submitting initial versions for review; revising and editing final copy with business input.Acts as a SME for design on materials including facilitator guides and participant materials.Develops and designs e-learning using Articulate in order to embed, follow up and ensure longevity of our training solutions for our regional business.Coordinates and leads the creation or and problem solving solutions for workplace training on job and company specific software applications, procedures and workflow processes.Provide guidance to managers & other stakeholders in selecting training method best suited to audience, location, objectives and cost (face to face, group learning webinars teleconferences, e-learning).Evaluates training by evaluating effectiveness of training to specific job applications & objectives through both quantitative and qualitative data.Develops conclusions and insights based on data and makes meaningful recommendations for future impact, training & communication.Designs and develops learning to support the Bank and people strategies.Understands how to future proof blended learning.As required supports the delivery of induction and other banking training such as compliance when requested by the General Manager HR.Maintains technical knowledge by attending educational workshops; reviewing publications.Contributes to team effort by accomplishing individual and team objectives.Interacts with all staff in manner consistent with our values.Maintains quality service by establishing and enforcing organisational standards.Key Relationships:General Manager HR NZHR NZCBNZ Leadership TeamPeople Development and Strategic Workforce Management TeamRabobank EmployeesLeadership Teams: NZLT, CBNZ, Operations, HR, Support FunctionsKey Performance Indicators:(Measures of successful performance in the role relating to the Key Accountabilities and In Control indicators)Delivery: Learning plan objectives and outcomes achievedPromote: Consistency in onboarding training, up-skilling training and demonstrable systems & process improvements - cycle time improvementsImproved: Minimal level of data entry, process, policy, compliance or legislative breaches (CSA or repeat quality assurance fails)Motivated and effective CBNZ staffDemonstrable contribution to wider process improvementsImproved customer satisfactionPromote learning mind-set in Country Banking.Manage activities within allocated budgetMandatory risk objectiveJob SpecificationsCore Competencies:Customer Focus – Engaging the customer in dialogue; detecting and listing customers' wishes and needs. Responding and anticipating to these, putting customer interests first. Thinking and acting from the customer's perspective. Staying focused on creating added value for the customer (customer value) and improving the service provision.Partnership - Contributing to a joint result based on the philosophy of reciprocal value creation. Seeking collaboration and supporting others. Showing commitment to the joint objective and acting accordingly. Sharing information and knowledge with others. Achieving and connecting synergies.Deliver Results – Working actively and in a disciplined way towards achieving the agreed results and set goals. Working according to the principle of "right first time" and "good is good enough". Seeking challenges and identifying and creating opportunities to improve results.Coaching – Encouraging, motivating and supporting others with a focus on their personal development in line with the goals of the organisation or unit.Inclusion – Showing an insight into mutual relationships and differences between individuals, groups or organisational units. Being aware of the differences in interests, perspectives and culture and taking them into account in actions.Job Skills and Knowledge:Experience• At least 6 years' training/facilitation experience in a corporate or large complex environment and/or• At least 2-3 years in client facing role in banking sector. and/or• At least 2 years in a learning consultant role providing learning needs analysis, design, management, facilitation or delivery of programmes.Knowledge and skills:• Training, facilitation and presentation Skills,• Influencing and/or people leadership skills• Able to present and develop learning around technical information for learners at different levels/stages and a variety of audiences.• Able to build development and training material from concept to delivery.• Self-Confidence and self-starter.• Adult learning principles• Coaching skills.• Strong interpersonal, influencing and stakeholder management skills• Microsoft Office Skills• Strong project management skills, able to complete and finish and deliver to agreed outcomes.• Knowledge of workday learning.• Collaborative and a team player essential.• Ability to use Articulate 360 to develop elearning• Ability to use video and audit editing software to develop learning solutions.Qualifications:• Commerce degree (desirable)Essential:• Advanced use of Rabobank systems and processes - CMS+, MAPS, T24, RIBS OR ability to engage with Stakeholders and SME's who can provide technical content• Microsoft packages, including intermediate level Excel skills & PowerPoint.Desirable:• A familiarity with banking business processes and practices.• Adult education training qualification.• Instructional design capability or ability to learn this skill.• Experience of working in a global, matrix environment.This role will close Thursday 5 December 2024.Rabobank believe embracing inclusion, equity and belonging delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here.At Rabobank New Zealand, we are committed to our values; we are client-driven, we take responsibility, we are professional and cooperative. We have an open culture, where you can be yourself and be valued for who you are. All qualified applicants will receive consideration for employment without regard to ethnicity, sex/sex characteristics, gender (Inclusive of all genders), gender expression, sexual orientation, religion, disability, age, or other diversity characteristics not mentioned. We are proud to be an equal opportunity employer. Together, we can grow a better world.ApplyingIn 5 stepsWe'd like to get to know you.Step 1: ApplyingThanks for applying We consider all the CVs and covering letters that we receive. After the closing date, you will hear from us as soon as possible.Step 2: First interviewUsually you'll be meeting with your (potential) team leader and an immediate (future) colleague. We are keen to get a sense of whether you are a good fit for the position and our team. And you probably have a lot of questions too.Step 3: Second interviewWe want to speak to you a second time. In this online meeting, we will delve deeper into the details of what the job entails. Another colleague will often join the interview too.Step 4: OfferIf you are a good match for us and we're a good match for you, then you'll receive a good offer by email. Some positions require you to undergo further assessment first.Step 5: ScreeningWe assess whether you are trustworthy enough to work for Rabobank in a screening process.What working rights do you hold for New Zealand?Please describe your remuneration expectations (base + salary).Connections to RabobankDo you have any friends, family or financial connections to Rabobank?
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