Cloud Support Engineer
2 weeks ago
Job ID: 2652642 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.Would you like to use the latest cloud computing technologies? Do you have an interest in helping customers understand application architectures and integration approaches? Are you familiar with best practices for applications, servers, and networks? Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization?If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.WHAT CAN YOU EXPECT FROM A LIFE AT AWS?Every day will bring new and exciting challenges on the job while you:Learn and use groundbreaking technologies.Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.Interact with leading engineers around the world.Partner with Amazon Web Services teams to help reproduce and resolve customer issues.Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.Drive customer communication during critical events.Drive projects that improve support-related processes and our customers' technical support experience.Write tutorials, how-to videos, and other technical articles for the developer community.Work on critical, highly complex customer problems that may span multiple AWS services.ROLE DESCRIPTIONThis is a customer support role – in The Cloud.On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.BASIC QUALIFICATIONSAdvanced experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL, SharePoint, Exchange, Windows server, Single Sign On).Knowledge of Windows troubleshooting tools (Event viewer, Task manager, WinDbg, Windows Sysinternals, perfmon, WPR/WPA).Experience in Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, or LAN/WAN).Bachelor's degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent experience in a technical position.PREFERRED QUALIFICATIONSAdvanced experience in Cloud computing (AWS, Azure, OpenStack).Experience with programming/scripting (Batch, Perl, Ruby, VB, PowerShell, Java, C# and/or PHP).Experience managing full application stacks from the OS up through custom applications.Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).Knowledge of storage technologies.Experience with Cloud services and Cloud deployments.Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Cloud Support Engineer
3 weeks ago
Wellington, New Zealand Amazon Full timeJob ID: 2649891 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...
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Cloud Support Engineer
2 months ago
Wellington, New Zealand Amazon Full timeJob ID: 2649891 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...
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Cloud Support Engineer
2 weeks ago
Wellington, New Zealand Amazon Full timeJob ID: 2649891 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...
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Cloud Support Engineer
1 month ago
Wellington, New Zealand Amazon Full timeDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support...
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Cloud Support Engineer
3 weeks ago
Wellington, New Zealand Amazon Full timeDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support...
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Cloud Support Engineer
3 weeks ago
Wellington, New Zealand Amazon Full timeDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support...
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Cloud Support Engineer
3 weeks ago
Wellington, New Zealand Amazon Full timeDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support...
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Cloud Support Engineer
1 month ago
Wellington, Wellington, New Zealand Amazon Full timeA Cloud Support Engineer at AWS is responsible for solving complex technical issues for customers using cloud networking services. Key responsibilities include troubleshooting, providing tailored solutions, and driving customer interactions. The role requires a strong understanding of networking concepts, including routing, switching, and troubleshooting....
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Cloud Support Engineer
3 weeks ago
Wellington, New Zealand Amazon Full timeJob ID: 2542789 | Amazon Web Services New Zealand Limited(Open House event on 7th/August at AWS Wellington Office)Candidates based in Wellington who are interested in learning about the Cloud Support Engineer role can register to come to the in-person Open House event on 7th/August (Wed) to be held at AWS Wellington office. Register via the link below, seats...
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Cloud Support Engineer
1 month ago
Wellington, New Zealand Amazon Full timeJob ID: 2542789 | Amazon Web Services New Zealand Limited(Open House event on 7th/August at AWS Wellington Office)Candidates based in Wellington who are interested in learning about the Cloud Support Engineer role can register to come to the in-person Open House event on 7th/August (Wed) to be held at AWS Wellington office. Register via the link below, seats...
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Cloud Support Engineer
2 weeks ago
Wellington, New Zealand Amazon Full timeJob ID: 2542789 | Amazon Web Services New Zealand Limited(Open House event on 7th/August at AWS Wellington Office)Candidates based in Wellington who are interested in learning about the Cloud Support Engineer role can register to come to the in-person Open House event on 7th/August (Wed) to be held at AWS Wellington office. Register via the link below, seats...
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Cloud Support Engineer
1 month ago
Wellington, New Zealand Amazon Full timeDESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
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Cloud Support Engineer
3 weeks ago
Wellington, New Zealand Amazon Full timeDESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
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Cloud Support Engineer
3 weeks ago
Wellington, New Zealand Amazon Full timeDESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
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Cloud Support Engineer
3 weeks ago
Wellington, New Zealand Amazon Full timeDESCRIPTIONAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
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Cloud Support Engineer
1 month ago
Wellington, New Zealand Amazon Web Services New Zealand Limited Full timeResponsibilities:Experience in Networking - including routing, switching and troubleshooting.Experience with System Administration and troubleshooting in Linux and/or Windows.Knowledge of DNS including domain transfers and records.Knowledge of Network security.Experience supporting devices such as Cisco, Juniper, Fortinet, Checkpoint, Palo Alto.Experience...
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Cloud Support Engineer
3 weeks ago
Wellington, New Zealand Amazon Web Services New Zealand Limited Full timeResponsibilities: Experience in Networking - including routing, switching and troubleshooting.Experience with System Administration and troubleshooting in Linux and/or Windows.Knowledge of DNS including domain transfers and records.Knowledge of Network security.Experience supporting devices such as Cisco, Juniper, Fortinet, Checkpoint, Palo Alto.Experience...
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Cloud Support Engineer
3 weeks ago
Wellington, New Zealand Amazon Full timeDESCRIPTIONAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS...
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Cloud Support Engineer
2 weeks ago
Wellington, New Zealand Amazon Full timeJob ID: 2539852 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...
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Cloud Support Engineer
1 month ago
Wellington, New Zealand Amazon Full timeJob ID: 2439062 | Amazon Web Services New Zealand LimitedABOUT USAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...
