Senior Service Advisor

3 hours ago

Wellington, New Zealand Waggs Auto Group Full time

Waggs Auto Group Masterton is a multi-franchise automotive dealership. We pride ourselves on delivering exceptional customer service and excellent vehicle care. As a leading automotive service provider, we offer a wide range of services and repairs, and we're seeking a highly experienced Senior Service Advisor to join our dynamic team. If you have a passion for the automotive industry and a track record of excellent customer service, we want to hear from youAs our dedicated Service Advisor, you will be part of our Service department team acting as the liaison between our Technicians and our customers. You will be one of the key points of contact for our customers, ensuring their service experience is smooth, efficient, and meets our high standards. You'll be responsible for assisting in the management of service operations, providing expert advice to customers.Key Responsibilities:Communicating and distributing workshop dutiesFollow and maintain workshop systems and processesWorking with the team to ensure the workshop is at its peakLiaise with customers and internal associatesCustomer/Client relations buildingPrepare quotes & invoices for repairs and servicingEnsure best Health and Safety practices are followed and promoted within the workshopSelling service work to internal and external customersWhat You'll Need to Succeed in This Role:Have a hands-on approach with driveHave outstanding customer service skillsHave excellent communication and interpersonal skillsBe confident and have effective problem-solving abilityBe well organized with the ability to work in a fast-paced friendly environmentAbility to manage multiple tasks and prioritize effectivelyHave a full, valid, and clean driver's licenseBeing comfortable serving customersCustomer phone skills and etiquetteAttention to detailExperience in the automotive industryWhat We Offer:Competitive remuneration and bonus incentivesOngoing training and career development opportunitiesA supportive and collaborative work environmentThe opportunity to work with a passionate and dedicated teamHow to Apply:If you're an experienced automotive professional looking for a challenging and rewarding opportunity, we encourage you to apply. Send your CV and a brief cover letter to ******
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