Customer Care Associate

4 weeks ago

Auckland, New Zealand Darden Restaurants Full time

**Job Title:** Customer Care Associate **Company:** Darden Restaurants **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 --- **Job Description:** Darden Restaurants, a leader in the dining and hospitality sector, is seeking a dedicated and driven Customer Care Associate to become an integral part of our team in Hamilton, Waikato, NZ.
The ideal candidate will bring a resilient attitude, exceptional communication skills, and a passion for creating outstanding dining experiences for our guests.
**Key Responsibilities:** 1.
**Customer Interaction:** - Provide exemplary customer service by addressing inquiries, resolving issues, and ensuring a positive dining experience for all guests.
- Engage with customers through various platforms (phone, email, in-person) while maintaining a professional and friendly demeanor.
2.
**Complaint Resolution:** - Handle customer complaints and feedback promptly and effectively, aiming for resolution that meets or exceeds customer expectations.
- Collaborate with management to identify recurring issues and implement solutions to enhance overall guest satisfaction.
3.
**Documentation and Reporting:** - Maintain accurate records of customer interactions and feedback, ensuring all concerns are documented and addressed consistently.
- Prepare weekly and monthly reports on customer care metrics, highlighting trends, issues, and recommendations for improvement.
4.
**Relationship Management:** - Build strong relationships with colleagues, clients, and partners to foster a team-oriented environment.
- Collaborate with the sales and marketing teams to ensure customer feedback is used to improve service offerings and promotional initiatives.
5.
**Training and Development:** - Assist in training new customer care associates, providing guidance on best practices for customer engagement and service excellence.
- Participate in ongoing training sessions and workshops to enhance personal knowledge and skills related to customer service and project management.
6.
**Project Management:** - Manage special projects related to customer care initiatives, ensuring completion within deadlines.
- Monitor and evaluate project success, making adjustments as necessary to align with overall business objectives.
7.
**Presentation Skills:** - Prepare presentations for internal meetings to share customer insights and convey recommendations for enhancing service quality and customer engagement strategies.
--- **Requirements:** - **Education:** A minimum of a high school diploma; a degree in hospitality, business, or a related field is preferred.
- **Experience:** At least 2 years of experience in a customer service or care role, preferably within the hospitality or dining industry.
- **Personality Traits:** - Resilient: Ability to maintain composure and positivity in challenging situations and handle stress effectively.
- Driven: Demonstrated initiative and motivation to exceed customer expectations and achieve personal and team goals.
- **Soft Skills:** - Project Management: Proven ability to manage multiple tasks and prioritize efficiently in a fast-paced environment.
- Presentation Skills: Strong verbal and written communication skills; ability to present information confidently and clearly to all audience levels.
- **Technical Skills:** - Proficiency with customer relationship management (CRM) software and basic data analysis tools.
- Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) to create reports and presentations.
- **Availability:** Flexibility to work part-time hours, including evenings, weekends, and holidays as needed.
--- **Benefits:** - Life insurance to provide financial security for you and your family.
- Company transportation to support your work-related travel needs.
- Coverage for travel and other work-related expenses.
--- **Application Deadline:** Please submit your application by **October 27, 2024**.
--- **Equal Opportunity Statement:** Darden Restaurants is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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