Guest Services Team Leader

2 weeks ago

Queenstown, New Zealand Memorial Community Hospital & Health System Full time

Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let's chat. Joining our crew is more than just working at aski field - it's a lifestyle, seasonal work is a rollercoaster but it's one that creates lasting memories that you'll talk about for a lifetime.Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.We are seeking customer-oriented and organised Team Leaders to join our Guest Services and Reservations team in Queenstown. As the first point of contact for guests, your team will play a crucial role in ensuring their experience is enjoyable and efficient. The ideal candidate will have a passion for customer service and a friendly personality, with the ability to lead a team and handle multiple tasks.As a seasonal Team Leader, you will report to the Head of Department and assist in delivering the company's purpose, mission, and department objectives. You will be based at one of the following: Coronet Peak, The Remarkables or the Snow Centre / Station Building in CBD Queenstown.About the roleAssisting your Head of Department in the efficient and friendly operation of the department.Ensuring smooth daily operations by organising and rostering and scheduling staff as required.Finding ways to support your team's wellbeing throughout the season.Training and ongoing coaching of front line staff to seek opportunities to ensure exceptional customer experience.Liaising with different departments.Processing sales as well as responding to enquiries, such as bookings, rescheduling or product information, face-to-face or via phone and email for all mountains.Supporting guests who have purchased online through our websites and agent portals to ensure a seamless post-purchase experience.Operation of the Point of Sale till system and balancing takings at the end of each day.Handling lost property.Auditing and banking duties.Dealing with guest queries and complaints referred to you by your team.About YouSkilled in leadership and team collaboration.Outstanding ability to provide clear guidance to team members through strong communication skills for effective team collaboration.Creates a positive work environment.Proven ability to prioritize tasks in a fast-paced environment.2+ years customer service experience.Adaptable to following procedures and absorbing large amounts of information.Experienced with Point of Sale systems.An understanding that employment is subject to the vagaries of the weather and the hours of work cannot be guaranteed.Further InformationExpect a reply no later than January 10, 2025.Multiple start dates available: between March and June. Please indicate your earliest availability in your application.Please note: This role may be based at Coronet Peak, The Remarkables or the Snow Centre / Station in CBD Queenstown. It is possible that you will rotate through locations within the guest services department throughout the season.As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we've pledged to continue to provide a working environment that embraces and values diversity and inclusion.Uniform for all roles is provided (just bring your own base layers).A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:3 Peak winter season pass (Full Time crew).Discounted day passes at other ski areas.Transport to/from mountains.Fantastic wellbeing support for all staff.Nutritional hot crew meals each day (Discounted).Discounts at many local eateries, bars, breweries and retail outlets.Discounts on mountain.Regularly organised social activities off mountain.Cool recognition programmes with prizes.Earn and learn – free ski lessons (Full Time crew).
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