Service Delivery – Practice Lead

4 weeks ago

Auckland, New Zealand H2R Consulting Full time

Permanent career opportunity to lead and develop a team of ICT Service Delivery SpecialistsAuckland city fringe locationHybrid working available (2-3 days in the office)The opportunity:Due to recent internal business change a fantastic opportunity has presented for an experienced Service Delivery Practice Manager to join a growing service delivery team who are supporting a broad range of education sector customers. You will be providing day-to-day staff management, service management leadership, customer journey design, mapping and improvement, escalation management, planning, strategy, operational management, reporting for and on behalf of the Service Delivery Team. This person will lead and mentor a team of approximately 7+ Service Delivery Project Specialists with a focus on improving Customer Journey excellence for a broad range of education services. Experience requiredStrong team leadership experience, including managing hybrid multicultural work environments.Proven ability in Customer Journey Design, mapping, and improvement.Solid experience in service management, including project resourcing and process enhancement.Excellent communication and stakeholder management skills.Proven Practice Leadership experience.Education industry experience is desirable for this position. Technical Requirements:Extensive Service Delivery Leadership experience with the ability to lead from the front as required.Customer Relationship Management (CRM) experience with the ability to quickly pick up new technologies with ease.Strong reporting capabilities including the ability to create, present and share information to a broad range of stakeholders effectively. 5 years experience in team leadership, including day-to-day staff management, strategy and performance review and planning.5 Years experience in Customer Journey Design and ImprovementThe preferred candidate will possess excellent interpersonal and communication skills coupled with a flexible approach to business change. All applicants must be currently based in Auckland with full NZ working rights (NZ Citizen/Permanent Resident).
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