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Marketing And Customer Experience Officer
3 weeks ago
Location: Auckland, Auckland, New ZealandJob ID: 80578We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.
As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.
We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us.
By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.In New Zealand, we employ over 150 people across our locations of Auckland, Hamilton, Wellington, Christchurch and Queenstown.Join us as aMarketing and Customer Experience Officer (Parental leave cover)Location: Rosebank, AvondaleDuration: 12 months, full-timeWe are seeking a talented individual for an exciting parental cover role (fixed-term position), offering a unique chance to lead and elevate our marketing, communications and customer experience initiatives while driving our customer experience strategy.Key ResponsibilitiesMarketing:Support sales with collateralLocalize and execute global campaignsWork with sales to identify new opportunities in the marketCoordinate and develop reference project storiesOrganize events, conferences, and manage merchandiseCommunications:Lead, plan and execute internal communications including newsletters, employee stories and internal eventsWebsite managementCreate impactful customer communications using HubSpotOwn social media planDemonstrate expertise and professionalism in managing crisis communications, ensuring transparency, accuracy, and effective stakeholder engagementPartner with HR on engagement initiativesCustomer Experience (CX):Work with Senior Leadership team on CX strategy and initiativesCoordinate and deliver training programs to ensure operational continuityInterpret survey data and develop action plans to enhance organisational effectivenessAdditional Highlights:Collaborate with Global Branding and CommunicationsWork with Leadership team on strategic priorities and influence employees to join us on our journeyWhat You BringExperience: 6–8 years in marketing and customer experience management rolesExpertise: Strong understanding of marketing principles and customer experience strategiesCommunication Skills: Exceptional verbal and written communication abilitiesProactive Mindset: A positive, "can-do" attitude to tackle challenges effectivelyLeadership: Proven experience in leading teams and driving successful outcomesInfluence: Outstanding ability to inspire, influence, and motivate stakeholdersCustomer Focus: Exceptional skills in building relationships, understanding customer needs, and delivering tailored solutionsWhat's in it for you?Join our purpose-driven organization.
Help shape an industry in which two billion people rely on our products and services every day.Your development matters to us.
We help you grow by offering the support you need to develop your skills and access a rewarding and fulfilling career.Thrive in a diverse and supportive culture.
Through local and global initiatives, we promote a culture of inclusion which celebrates diversity and ensures that everyone feels valued.Compensation & Benefits.
Annual bonus, employee of the month & year recognition with rewards, long service recognition and reward program, social club.
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