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Service Designer
1 week ago
Job Description Te Au Reka - Improving access to justice for all New ZealandersTe Au Reka represents the opportunity of a lifetime, making a profound difference to those who work in and interact with our courts and tribunals.
This new digital case management system will help modernise the administration of justice in Aotearoa New Zealand.
It will replace highly manual, time-consuming, paper-based processes, transforming the way people access and experience justice in New Zealand.Te Au Reka is a large, complex and unique programme, spanning courts and tribunals nationwide.
In delivering Te Au Reka we're challenging traditional norms in search of more innovative ways of working.
We explore, learn and adapt to overcome hurdles and take advantage of opportunities.
We are a high functioning and collaborative team working in a fast-paced environment, motivated by the significance of this work and supporting each other to get it done.
Te Au Reka is a game-changer and we care deeply about making it a success.This is where you come in.
We'll be implementing Te Au Reka over the next few years and are looking for people to be part of our team.
Te Haeata/The OpportunityAs a Service Designer, you will be one of two roles that are part of the Digital and Information workstream in the Te Au Reka Programme.
This will be an ever evolving and improving process, so you will be working closely with both the Programme Digital and Information team and wider Ministry teams.The Service Designer will work closely with Business Analysts, Solution Architects, and the Delivery Manager to ensure the end-to-end design of the Te Au Reka service is fit for purpose.
You will have the opportunity to contribute to the way we work in the Digital & Information workstream, whilst delivering services to our customers.
With this large piece of work our customers are everything, and you will need to be outcome focused and willing to muck in where needed.If you thrive on delivering business outcomes and ensuring customer centric service design is applied in everything you do, we want to hear from you
O pukenga/Skills and ExperienceNo candidate will meet every single desired qualification.
If your experience looks a little different from what we have outlined and believe you can bring value to the role, we'd love to hear from youTo be successful in this position you will have:relevant project management certificationsproven experience providing customer-centric service designexperience using User experience analysis, design, and testing to build customer-centric servicesability to Influence and drive customer-centric thinkingability to build and maintain effective and productive relationships with a wide range of stakeholdersexperience providing technical leadership to enable teams to deliver customer-centric solutionsexperience in the delivery of digital solutions using a range of project lifecycle methodologiesan adaptable and agile mindset.
Mo matou/About us At Te Tahu o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.Joining Te Tahu o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.
Nga painga o tenei wahi mahi/What's great about working hereWe offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be.
These include:4.4 weeks holiday leavean online professional development portalaccess to a variety of inclusive and proactive networksSee our full range of benefits here.With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
Utu a-tau/SalaryThe appointing salary for this role will be between $126,427 and $176,789 based on skills and experience.
Tono mai/Apply
