Client Delivery Manager
1 month ago
At One New Zealand, our purpose is to unlock the magic of technology to create an awesome Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whanau.
As a Client Delivery Lead you are accountable for the overall delivery of services to One New Zealand's largest and most complex customer accounts.
Engaging at a senior level across One New Zealand and the customer's organisation, you will ensure the right governance is in place to enable proactive engagement and partnership across all aspects of delivery, including Pre-sales, implementation, and ongoing support.
Through excellence in service management and project delivery you will ensure all solutions and services meet the outcomes for the customer and One NZ. You will understand and actively manage the contractual obligations of each customer whilst ensuring the ongoing profitability of each account and adherence to cost control practices and financial reporting.
This is a highly visible role, requiring someone that's engaged, proactive and that can build exceptional stakeholder relationships while also leading across a virtual team. Through proactively identifying improvement activities and opportunities for growth you will always be striving to exceed our customers' expectations.
Ko to mahi – what you'll doLead a virtual team to deliver exceptional service experiences to our large Enterprise and Government customers throughout the customer lifecycle (sell, build, run)Ensure effective governance structures are in place, maintained, and with the appropriate engagement between the customer and One NZUnderstand and represent the Customer's strategic outcomes and strategy within One NZOwn and manage the service experience, including remediation when requiredEnsure solutions/services are delivering to expected outcomes and the customer is maximising the value they receiveIdentify and initiate opportunities for service improvement, revenue growth, and/or innovation and participate in RFP process.Ensure One NZ is meeting contractual obligations whilst ensuring adherence to cost control practices and financial reportingNa tou rourou - what you'll bringProven leadership experience delivering exceptional business outcomes with matrix teamsExceptional key stakeholder management with a proven track record at GM and CxO levelStrong commercial acumen and experienceUnderstanding of product lifecycle managementExpertise in Service Management, including ITIL disciplines and programme/project delivery governance and methodologies such as Prince II and Agile.Vast understanding and experience in Telecommunications, ICT, or similar industryRelevant tertiary qualificationAt One New Zealand, we have a clear purpose to unlock the magic of technology to create an awesome Aotearoa. We've got Heart, showing up as our best selves in every situation. We have the Grit to deliver a radically better world for our customers. We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.
Joining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career. You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.
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